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Get our free monthly newsletter "The Ripple Effect" for an insider's guide to improving your practice.

• What is a Dynamic Tx Coordinator
• How do great practices use a Tx Coordinator
• How to get the phone to ring with the right type of patients
• Using the website in the New Patient Phone Call
• The 4 different ways to bring a patient into the practice
• Setting up the first visit and how to create a Memorable Experience
• Orchestrating the "Practice Tour and Walk of Smiles"
• How to train your team to do World Class Digital Photography
• How and what photos to use in the consult process
• Million dollar questions that really get patients talking
• Orchestrating "Elegant Patient Handoffs"
• Understanding acceptance of treatment before scheduling
• How and when to present treatment fees in a stress free manner
• How to create a Negative Balance in AR
• Learn from the best of the best how it is truly done!

*The itinerary is as follows:

Leave your hometown first thing on Thursday and arrive by 1:00 pm

Thursday, May 20, 2010

Location: Dr. John Gordon's Dental Practice  click here for directions

Address:  5844 NW Barry Road, Kansas City, MO 64154

phone:  816-505-2222  816-505-2222

Time:  2:00 pm - 6:00 pm

2:00 - 3:00  Introductions
3:00 - 3:30  Dr. John Gordon:  Making the Passion Come Alive
3:30 - 3:45  Break
3:45 - 6:00  CJ Spychalla:  Tools to Make the Tx Coordinator Dynamic
6:30 - 9:00  Optional - Dinner at Lidia's Italy 101 West. 22nd St. Kansas City, MO ($47 prix fixe, not included in tuition)

Friday, May 21, 2010

Location:  Dr. John Gordon's Dental Practice click here for directions

Address:  5844 NW Barry Road, Kansas City, MO 64154

phone:  816-505-2222  816-505-2222

Time: 8:00 am - 3:00 pm  (his practice is 10 mins from the airport)

You will be divided into 4 teams.  Each team will process 45 minutes in each area.

8:00 - 9:00       Marketing / The NP Call / The NP Patient Office Tour
9:00 - 10:00     Hygiene Dynamics with Photography & Listening
10:00 - 11:00   Elegant Handoffs / Photography / Pre-Clinical / The Consult
11:00 - 12:00   The Doctor Conversations / Trx Planning / Fees
12:00 - 1:00     Lunch
1:00 - 3:00       Panel Discussion / Review / Learning & Action Plans

Course Tuition (non-active clients):  $350 for doctors / $95 per team member
Course Tuition (active clients):  expenses only

Airports to fly into: The closest airport is the Kansas City International (MCI). It is about 10 minutes away from Dr. Gordon's office.

Hotel info: