Want to get rich as a team in the new economy? Here is your ticket: Authentic Gratitude. The US Department of Labor and Statistics reports that the number one reason why Americans quit their jobs is that they don’t feel appreciated. Studies show that gratitude and appreciation are on the decline in the world, and … Read more

Last month, Kirk talked about ways to re-think how we treat changes in our doctor and hygiene schedules. He reminded us that it may not always serve our best interests to fill those gaps quickly but instead, to hold space for ourselves and others so we can perform at our best. Before I share my … Read more

The first step in establishing an effective marketing strategy is to define your “USP,” or Unique Selling Proposition. Developing the USP is one of the very first things my team and I do when working with a new dentist. But when I ask, “What is your USP? What’s unique about you and your practice?” time … Read more

Ken Blanchard explained it best when he said, “The gap between LEARNING and DOING is bigger than the gap between IGNORANCE and KNOWLEDGE.” Continuing education is an important part of any quality-oriented dentist’s development. Utilizing what we’ve been taught, or know to be true, often becomes the difficult part of this equation. So how do … Read more

Approximately 73% of online activity is related to local search. Local search means that searchers are using terms that help them find a business or service in their area, such as “Lewisburg Dentist” or “Owensboro Dental Implants.” And yet only 3% of businesses in the US have claimed and fully optimized their local places listing … Read more

“All transformational ideas emerge from a transformational vision.” — Avrom King The success of The Pankey Institute is highly correlated to its unwavering commitment to helping dentists learn about Dr. Pankey’s patient-centered practice philosophy. Many of us have applied this philosophy and have found it to be a successful and healthy one for our practices, … Read more

During the class introductions at a recent Continuum Level One course at The Pankey Institute, I listened as most participants in the group spoke of their concern about balancing their practice and personal lives. It’s a common dilemma. Where do you dedicate your time, care, expertise and the best of yourself – to your patients … Read more

I attended a meeting by speaker phone with a client and his team because the topic was one which made him nervous: Compensation. I suspect compensation discussions are often awkward and poorly handled because most teams have such little experience dealing with compensation issues and talking openly about money. My role was to support the … Read more

This article appeared on www.spiritofcaring.com. In a Spirit of Caring is the “The online newsletter, gathering place, virtual library, information and resource center for dentists and team members who are serious about the people part of dentistry”. Go to www.spiritofcaring.com to check it out. This is a long article. Research has shown that you read … Read more

1. You have said that dentists are currently engaged in the “Esthetic Revolution.” Tell us about that. The “Esthetic Revolution” is something that has been happening in our profession since early 1990. That’s the year that Ivoclar released IPS Empress, and we finally had a material that had the fit requirement as well as the … Read more