The use of cell phones in daily life has become ubiquitous, and dental practices are no exception. While phones offer many benefits, they can also be a significant source of distraction for both patients and staff. In this blog post, we’ll discuss the importance of creating a phone agreement within your dental practice so that your team can give their best energy to the things that matter most during the day.
The Distracted Patient Dilemma
Imagine this scenario: you just finished an appointment, and now you’re walking the patient to the front desk. They immediately pull out their phone and start texting. Your receptionist asks the patient when they’re available for their next cleaning. The patient doesn’t respond, completely absorbed in their screen. It’s like your receptionist isn’t even there!
Sounds aggravating, right? The truth is, your team does it, too! I bet there are times when a patient checks in at the front desk, and your receptionist is distracted by their phone. We’re all guilty of it—receptionists, hygienists, even dentists look down at their screens instead of being present in the moment.
The Impact of Distraction
Think about how you feel when a patient is distracted by their phone. You probably feel ignored and undervalued. Patients feel the same way when team members are on their phones. Phones affect the way patients perceive you and vice versa. Patients and dental teams need to work together to hold each other accountable!
Creating a Phone Agreement
I’m not saying you shouldn’t use cell phones in the office. Instead, decide how they fit into daily life so your team can focus on caring for patients. Work as a team to create a phone agreement that everybody is happy with! Some suggestions for your agreement may include:
1. Designating specific break times for personal phone use.
2. Keeping phones on silent mode during patient appointments.
3. Setting boundaries for acceptable phone use during work hours.
4. Encouraging staff to be mindful of their phone use around patients.
By establishing a clear phone agreement, your dental team can create an environment where everyone feels valued, respected, and fully present in their interactions.
A Lighter Look at the Issue
Need a good laugh? Watch this quick 90-second video to see what it would be like if patients and dentists were always on their phones! [Insert Video Link]
Here is the Point
Cell phones are an integral part of modern life, but they should never compromise the quality of care and attention that dental professionals provide to their patients. By creating a phone agreement within your practice, you can ensure that your team members remain focused on what matters most—providing excellent dental care and building strong relationships with your patients.