Dr. Barrett Straub & Christina Byrne – Two Keys to Creating a Unique Patient Experience – Elegant Handoffs and Asking Great Questions

Course Description When patients are afraid, they don’t think rationally. And when they don’t think rationally, they are more likely to resist treatment! To help you understand the neuroscience of fear and safety from the patient perspective, Dr. Barrett Straub, Christina Byrne, and Angela Heathman discuss the best practices of patient handoffs and asking open-ended […]
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