They take the last paper towel and think, “Someone else will refill that.” Or, they see an empty toilet roll and say, “That’s not my job.” If it’s not in their job description, they won’t do it.
Here’s the thing—it’s not one person’s job to restock supplies, take out garbage or clean the exam room. Everyone has to pitch in for the overall success of the practice.
Start by holding people accountable. If someone says they’re going to do something, make sure they actually do it. You can also make a track sheet that shows who is—and who is NOT—pulling their weight.
Take the first step towards accountability by downloading our five zones checklist. This tool divides your practice into different zones, each with a list of tasks your team can complete together. The best part? Our checklist is completely FREE!
And, if your team has some spare time, encourage them to choose an activity from our list of productive downtime tasks (which is also free).
Kirk Behrendt is a renowned consultant and speaker in the dental industry, known for his expertise in helping dentists create better practices and better lives. With over 30 years of experience in the field, Kirk has dedicated his professional life to optimizing the best systems and practices in dentistry. Kirk has been a featured speaker at every major dental meeting in the United States. His company, ACT Dental, has consistently been ranked as one of the top dental consultants in Dentistry Today's annual rankings for the past 10 years. In addition, ACT Dental was named one of the fastest-growing companies in the United States by Inc Magazine, appearing on their Inc 5000 list. Kirk's motivational skills are widely recognized in the dental industry. Dr. Peter Dawson of The Dawson Academy has referred to Kirk as "THE best motivator I have ever heard." Kirk has also assembled a trusted team of advisor experts who work with dentists to customize individual solutions that meet their unique needs. When he's not motivating dentists and their teams, Kirk enjoys coaching his children's sports teams and spending time with his amazing wife, Sarah, and their four children, Kinzie, Lily, Zoe, and Bo.
