You’ve probably heard it a thousand times: smile when you answer the phone and people will hear it. And it’s absolutely true! It is the single, most impactful action your front desk team can do when answering the practice’s phone. So, how do you create and establish rapport on the phone beyond a smile? It’s all in how you transfer trust to the caller. Did you know that 60% of new patient calls do not convert to appointments because the dental receptionist didn’t ask the patient to make the appointment? This is a huge lost opportunity happening every day. Over the years, we’ve compiled the 7 most powerful phone phrases from high-performing practices that create better call conversions to appointments after the initial greeting.