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| How Do We Get Them to Keep Appointments? |
Picture this: Your office is scheduling appointments six, eight and twelve months in advance. One month before the appointment you mail them a postcard to remind them of their upcoming visit. Two days before the appointment, you call to confirm, and you inform them that there is a fee for not showing up. You do all of this, and you still have cancellations and no-shows plaguing your schedule. This month we look at some ways to create more predictability with appointments in this crazy world. |
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Kirk Behrendt |
| Got Hygiene Stress? What Are Your Protocols? |
Although it is clear that every practice has its own unique "fingerprint," it is also true that there are many challenges and issues that can be found at some level in almost any office. One of the most significant issues that I have been observing lately is the frustration that our hygienists are having in establishing clear protocols around their patient care. |
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Sheri Kay |
| Occupational Half Life: A Wake up Call for Team |
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Sandy Roth |
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The Dawson Academy & Schein Announce Educational Initiative |
Beginning in the fall of 2008, Dawson/Schein co-sponsored educational events will be offered in various locations around the United States. The initial one-day events, “Foundations for Success – Integrating Today’s Technologies for Predictable Results,” will be presented by Dr. Peter Dawson, Mr. Lee Culp, and other Dawson Academy Faculty including Dr. John Cranham and Ms. Shannon Pace. Jointly supported programming will be expanded in 2009 as the two organizations bring their message to regional locations throughout the United States and Canada. |
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Dr. Peter Dawson | |
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