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Are Your Training Systems Out Of Date?


Imagine you just hired a new team member. They have all the skills, qualifications and experience you’re looking for. Does that mean you can leave them to do their thing? No way! All practices are different. Before they can start working, the new hire has to learn how your practice works.

Every new hire needs training. That’s why you have training manuals.

The problem is, those training manuals are probably out of date. You dig them out, brush off the dust and wonder, “What was the last time someone used this?” Training manuals aren’t very helpful when they were written 20 years ago!

When systems are out of date (like those training manuals), your practice becomes people dependent. Nobody refers to those old, dusty manuals anymore. They just know how your practice works. Every time your new hire has a question, they have to track down the one person who knows the answer. It shouldn’t be that difficult!

The solution is simple: keep your training manuals up to date. Put a “revise by” date on all your manuals so they reflect how your practice operates today. Proper training will help new hires feel welcome and set them up for success.

Check out our latest video to see what it’s REALLY like for new hires!

Kirk Behrendt

Kirk Behrendt is a renowned consultant and speaker in the dental industry, known for his expertise in helping dentists create better practices and better lives. With over 30 years of experience in the field, Kirk has dedicated his professional life to optimizing the best systems and practices in dentistry. Kirk has been a featured speaker at every major dental meeting in the United States. His company, ACT Dental, has consistently been ranked as one of the top dental consultants in Dentistry Today's annual rankings for the past 10 years. In addition, ACT Dental was named one of the fastest-growing companies in the United States by Inc Magazine, appearing on their Inc 5000 list. Kirk's motivational skills are widely recognized in the dental industry. Dr. Peter Dawson of The Dawson Academy has referred to Kirk as "THE best motivator I have ever heard." Kirk has also assembled a trusted team of advisor experts who work with dentists to customize individual solutions that meet their unique needs. When he's not motivating dentists and their teams, Kirk enjoys coaching his children's sports teams and spending time with his amazing wife, Sarah, and their four children, Kinzie, Lily, Zoe, and Bo.