Skip to content
Back to Blog

Make Them Pay Today


Dental professionals have heard it all before:

“I forgot my purse!”

“Bill me later.”

“My dog ate my wallet.”

OK, that last one might be a stretch but often when a patient walks into your office for dental work, they have no expectation that they have to pay that day. That same patient would never do this at the drive-thru or at any retail store!

The problem is people have been conditioned by their dentists to PAY LATER!

As dental professionals it may be uncomfortable to talk to your patients about money. Here at ACT Dental we have come up with ways to promote a “pay for it now” mindset.

Never hesitate to discuss money with your patients. Patients need to know you are comfortable with your fees and with money in general. Use clear communication during your consultation to establish important financial boundaries.

Keep in mind you can’t make a patient pay, you can only make them want to pay you!

Solutions for this issue and many others are always available at the ACT Dental U!

Key Takeaway:
In the dental industry, our patients have been conditioned to pay later. We have created the expectation that paying for dental work is not an immediate necessity. Never hesitate to discuss money with your patients. Patients need to know that you are confident and comfortable about your fees and money. Use clear communication. Establish important financial boundaries.

Kirk Behrendt

Kirk Behrendt is a renowned consultant and speaker in the dental industry, known for his expertise in helping dentists create better practices and better lives. With over 30 years of experience in the field, Kirk has dedicated his professional life to optimizing the best systems and practices in dentistry. Kirk has been a featured speaker at every major dental meeting in the United States. His company, ACT Dental, has consistently been ranked as one of the top dental consultants in Dentistry Today's annual rankings for the past 10 years. In addition, ACT Dental was named one of the fastest-growing companies in the United States by Inc Magazine, appearing on their Inc 5000 list. Kirk's motivational skills are widely recognized in the dental industry. Dr. Peter Dawson of The Dawson Academy has referred to Kirk as "THE best motivator I have ever heard." Kirk has also assembled a trusted team of advisor experts who work with dentists to customize individual solutions that meet their unique needs. When he's not motivating dentists and their teams, Kirk enjoys coaching his children's sports teams and spending time with his amazing wife, Sarah, and their four children, Kinzie, Lily, Zoe, and Bo.