We all want to set goals that will see us in a better place in the future, but how do you know where you stand with those goals? The answer is simple: numbers. Team members often associate numbers with a positive or negative, but numbers are neither; they are. As Kirk would say, “Numbers have no
Sometimes, things don't go as well as you planned. What can you do not to lose your mind? Your first step is to have core values, and Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, to share how her core values helped turn one of her failures into an opportunity. Challenges will always happen — so choose how you respond to them! To learn how listen to Episode 675 of The Best Practices Show!
Do you want more loyal patients in your practice? Of course, you do! To help you attract those high-value patients, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to share the secrets of the first phone call. Win people over before they step into your office! To learn how a phone call can get patients to stay, listen to Episode 674 of The Best Practices Show!
The new year is here. You know what that means: time to set new goals! Take some time to reflect on this past year. Then, decide what you want to do differently. Set bigger goals, and create plans to achieve them. Finish by telling yourself these three words: “Write this down!”
If you want to grow your practice, you need data. But which numbers should you track, and why? To help you answer those questions, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education and amazing coach, to share the top three KPIs you need to know and what to do when your numbers aren't great. Take your practice from red to green! To learn the secrets to transforming your practice, listen to Episode 673 of The Best Practices Show!
It’s easy to think your goals, your dreams, and what you aspire to do or be are so far away. Dr. Tuyen Nguyen thought that too. Many years ago, he moved to the United States, and with a lot of hard work and dedication, the doors he always wanted to open were his to step through. If you’re feeling challenged, in a rut, or aren’t sure what’s next, get some inspiration here. Learn more in Episode 672 of The Best Practices Show!
It’s the end of 2023! Every December, we like to look back on the year and celebrate everything we’ve accomplished as a community. There were so many great moments, from creating game plans at quarterly coach visits to fun team activities at the ACT Dental World Headquarters. We did a lot this year!
Patients ask the most challenging questions — and your team has a tough time answering them. To help them navigate the most difficult questions they will encounter, Kirk Behrendt returns with Miranda Beeson to finish Part 2 of ACT’s training webinar. Equip your team with critical phone skills to make your practice thrive! To learn how listen to Episode 671 of The Best Practices Show!
Join us with our resident expert Miranda Beeson in this 2 part series on improving phone skills to improve a consumer experience and ultimately improve your business. Learn how to provide the kind of experience that makes people feel safe, secure and excited to visit you. It’s all here in Episode 670 of The Best Practices Show!
It’s the season of giving! This time of year, everyone’s out shopping for the perfect gift. You’re probably wondering, “What do my kids want? What should I get my mother-in-law? What’s something I can give to my team members?” I’ve got the answer—and it’s something you can give to ANYONE.
