Dentistry is an incredibly rewarding profession, but the demands it puts on us makes it easy to become overwhelmed, causing a litany of problems. An overwhelmed team is unable to consistently deliver an elevated patient experience, and will be more susceptible to burnout and the risk of resignation.
A dentist’s number one tool is their team, which is why hiring the right person is crucial. When you have the right person in the right seat, it reduces stress and enables you to focus on running a thriving practice and doing what you do best. When you make mistakes in the hiring process and bring the wrong
The hand-off is a simple concept in practice, but it has a huge impact on your practice. At its most basic, it’s just a verbal transfer of information, but it elevates your customer service by making patients feel safe and important. Like Kirk says, you want a practice that’s “relational, not transactional.”
