Do you have a hard time communicating with your team about how to talk about insurance benefits? It's not easy. In this episode, Kirk and his guest, coach Robyn Theisen, have some answers for you. Robin shares four tips for effectively talking about dental insurance benefits with patients. The conversation emphasizes the importance of educating the team about insurance, using the term 'benefits' instead of 'insurance', always saying 'yes' to patients, and making the patient the focus of the conversation. Listen to this episode to hear why implementing these great tips will help you build trust, maximize benefits, and create value for your patients.

Kirk Behrendt

March 06, 2024

In this episode, Kirk shares a recent webinar with ACT Director of Coaching, Christina Byrne, on case acceptance. They share a ton of secrets on how to improve case acceptance, like the importance of mindset, the role of the clinical team and the need for preclinical interviews to involve the patient, and the importance of customized care to differentiate a dental practice. They also discuss the need to address patient questions and concerns, handle objections effectively, and measure success using key performance indicators (KPIs). And as always on the Best Practices Show, Kirk and Christina provide a call action for dental professionals to implement the discussed strategies in their practice.

ACT Dental Team

March 04, 2024

In order to build a great practice, it takes a great team, and a key component to that great team is having accountability. Accountability can look like many different things, from creating solutions to problems, showing focus, or admitting errors, but ultimately, it’s when your team members take

Adriana Booth

March 02, 2024

Do you dream of having a high-performing team? You can make it happen with a few changes in your thinking. Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share the three essentials for creating a great team and practice. A great team starts with great leadership! To learn the secrets of every high-performing team, listen to Episode 699 of The Best Practices Show!

Kirk Behrendt

March 01, 2024

Have you ever wondered about PPOs or struggled to understand them? Kirk welcomes Shelley DeGroff to shed some light on this complex relationship between dental practices and insurance. Shelley is the founder and CEO of PPO Advisors, a firm that helps dental practices turn their PPOs into profit. She talks about the trends of 2024, emphasizing the importance of understanding the percentage of write-offs and the need to evaluate fee schedules. The conversation concludes by encouraging dentists to play the insurance game with confidence and seek expert help when navigating the complexities of PPOs.

Kirk Behrendt

February 28, 2024

Do you know what next week is? It’s Dental Assistants Recognition Week! Dental assistants are the unsung heroes of dentistry. They stand by your side to offer support while you care for patients. They make sure your notes, work stations and appointments always stay organized—especially when things get busy around the office!

Kirk Behrendt

February 26, 2024

Have you ever wondered how you can incorporate wellness into your practice? On today’s episode, Kirk and Dr. Christian Coachman welcome Dr. Katie To, a pioneer in wellness dentistry. Dr. To shares her personal journey and explains the concept of wellness dentistry, which goes beyond traditional dentistry to treat the whole body. She emphasizes the importance of collaboration with other healthcare professionals and the impact of wellness dentistry on patient outcomes. They discuss the benefits of implementing wellness dentistry in a dental practice, including attracting better patients and creating a happier and more fulfilled team. And Dr. To offers advice for young dentists interested in pursuing wellness dentistry, highlighting the importance of personalized treatment and patient education.

Kirk Behrendt

February 26, 2024

You plan for work, and you plan your vacations. But do you plan for the unexpected? Anything can happen at any time, and you need to be prepared! To help you think and plan for those unforeseen events, Kirk Behrendt brings in Dr. Wayne Kerr to share a framework that will protect you in future disruptions. Don't ever be caught off guard! To learn how to protect your practice, your loved ones, and your team, listen to Episode 696 of The Best Practices Show!

Kirk Behrendt

February 23, 2024

Kirk welcomes prosthodontist Dr. Marco Brindis to discuss the treatment of the edentulous patient. They talk about the need for individualized treatment plans and the balance between saving teeth and providing optimal health and function. Dr. Brindis also highlights the importance of collaboration with other dental professionals, the importance of patient communication, treatment options for the edentulous patient, and material selection for restorations. Tune in and learn about the specialty that is treating edentulous patients.

Kirk Behrendt

February 21, 2024