13 Steps to Kill Your Cancellations

Improve your life and your schedule with this fantastic FREE WEBINAR on how to kill your cancellations. Share this with your team!

Watch It Now!

The Worlds Greatest Patient

accountability cancellations new patients Jul 19, 2022
 

Your practice would be nothing without patients. But that doesn’t mean they should run the show! Your team is in charge, and patients need to see that. If you don’t set boundaries with patients, they can (and will) get away with anything.

Every patient believes they’re the best. But let me tell you, perception and reality are two very different things.

I’m sure you’ve heard the phrase, “The customer is always right.” Take that concept and throw it out the window! Patients can’t treat you however they want. They’ll end up running the practice instead of your team.

You need a standardized set of rules for all your patients. No one should get special treatment, even if they feel entitled to it. Make expectations clear long before they show up for that first appointment. Say the rules out loud—patients can’t read your mind!

Not everyone deserves the title of World’s Greatest Patient. Here’s a short video your team will find all too relatable. I bet it’ll make you think about some of your own patients!

Until next time,

Kirk

Get The Best Practices Magazine FREE!

YES, it is now in print!  See the Best Practices from the very Best Practices in Dentistry, so that you and your team can create a Better Practice and a Better Life!

Send Me the Magazine!

Subscribe to Our Newsletter

You will be notified when new blogs are posted when new podcasts are broadcasted, and a variety of other industry resources.

Contact Us
ACT Dental
220 E. Buffalo Street Suite #320
Milwaukee, WI 53202
800-851-8186
[email protected]