In dentistry, cancellations can be extremely problematic. While it is common for dentists to experience occasional cancellations from patients, there are some practices in which cancellations have become the norm.
If you are experiencing more cancellations than you think is healthy, you must find ways to curb the problem. Not only do cancellations impede your profit, but they also cost your practice money. When you are working, you want to be as productive as possible so that you can care for your patients, ensure the health of your practice and make the most of your downtime outside the office.
To help you prevent these issues, consider a few of the reasons why your patients are cancelling in the first place:
In many cases, dental practices with high cancellation percentages struggle with several different contributing factors. Identifying the areas where your practice can improve can give you some direction for growth in the future. Establishing a cancellation policy, training your team, shifting the conversations you have with your patients and creating more value for people when they come in can help reduce the number of cancellations your practice receives. You’ll then be able to maximize the impact of your time spent in the office.
If you are dealing with cancellation issues and are having a hard time identifying the root cause, it’s helpful to recruit a fresh set of eyes. Getting help from a coach or consultant can give you valuable insight you can use to prevent excessive patient cancellations and help keep your patients onboard with their set appointment times. With some intentional effort in this area of your practice, you can improve your profitability, cut down on wasted time, boost your production and help you find a better work/life balance.