It doesn’t matter how great your practice is; even if you have the best systems, patients, and clinical skills in the world, if you keep hiring the wrong people, your culture will always suffer. You need the right people in the right seats, and that means improving your hiring process. However, when you truly break it
Over time, hygiene visits can start to feel routine, making it important to continually reinforce the value they bring to long-term health. When that happens, patients are more inclined to cancel, delay, or push back on treatment, so it’s up to you to transform the hygiene experience. When you do,
Leadership is hard, and there’s no avoiding that fact. Every day you run into the same problems, like staff issues, conflicting decisions, or stalled growth, but the reality is that many of these struggles aren’t problems inherent in your business—they’re alignment problems. When the leadership isn’t aligned, it
Stepping out of dental school and into a leadership role is an incredibly challenging move to make. The truth is that while you learn a lot of what you need in school, how to be a great leader is not part of it. One of the most important aspects of leadership is how to handle conflict in the workplace,
When there’s a hole in the schedule, it generates so much stress for the practice. However, that empty chair is more than just an empty chair—it’s negative profit for your practice. You need to keep your schedule full, and to do so, you must focus on maximizing your capacity by improving your patient
