A steady stream of returning patients is crucial to a healthy practice, and understanding your Hygiene Re-appointment Percentage is the key to making it happen. This metric measures the number of patients who schedule their next hygiene visit before leaving the office, divided by the total number of
I’ve been a part of many practices that claimed they all got along and there wasn’t any conflict or friction. While this sounds great on paper, it’s indicative of an unhealthy practice. If you look deeper, these practice owners are often frustrated, dealing with repeated issues, and are unable to grow their
We broke down Cancellation/No-Show Percentage in our last Data Snapshot, and this week we’re going to take it even further by delving into another important metric: Recaptured Percentage. It measures the percentage of cancelled appointments that you’re able to reschedule, and what it tells you is
Your schedule is a vital component to your practice’s success, and tracking your Cancellation/No-Show Percentage will help you protect it. This metric is simple to define — it measures the percentage of scheduled appointments that are either cancelled or missed entirely. That simplicity must not undercut its
How you utilize your schedule is one of the keys to a great practice, because when it’s full, everything is better. Tracking your Capacity Percentage will inform you of the percentage of available clinical time that is actually used for patient care, which tells you how efficiently you’re using your time.
Having a full schedule is crucial, and one way to ensure that is to focus on your Pre-Appointment Percentage. It refers to the percentage of active patients who leave your office with a future appointment already scheduled, and you can calculate it by dividing the number of active patients who are scheduled for a
In our last Data Snapshot, we broke down why it’s important that your patients agree to treatment, and this week we’re going to dive in even further by discussing the Treatment Dollar Amount Percentage. What that measures is the total treatment dollars presented that patients agree to move forward
After dissecting Average Treatment Presented in the previous Data Snapshot, it’s only logical that we look at the other side of that coin: the percentage of patients who say “Yes” to the treatment you present. This metric is simple at its core, but represents something crucial: your ability to transfer trust,
In our last Data Snapshot we broke down Diagnostic Percentage, and this week we’re adding another layer on by exploring the average dollar amount of the treatment you present. Average Treatment Presented shows you the size and completeness of the treatment plans you’re presenting, but it also does so
Being a great dentist requires more than delivering great dentistry — you must manage the three circles of dentistry: clinician, entrepreneur, and leader. There’s constant tension between all three of these roles, and when you neglect one of them, the practice pulls you, instead of you leading it. To take
