In a busy dental practice, efficiency is key. But when it comes to tackling problems, sometimes the quickest solution isn't the best approach.
You see, problems are like dandelions: you can mow over them and admire a lush, green lawn, but those pesky weeds will be back before you know it! The root of the problem is still there, lurking beneath the surface, ready to sprout again. The same goes for problems in your practice.
Here’s an example.
Maybe you have a new hygienist who needs to work on charting. While pointing out a mistake or offering advice in the moment may fix a specific chart, it doesn't address the underlying issue. Maybe your hygienist is unclear on the protocol? Maybe they’re unfamiliar with your documentation software? Whatever the root cause is, taking a step back and training them on best practices will equip them with the knowledge and tools to do it right from the start.
It's easy to mow down problems—but if you don’t resolve them at their root, they’ll just keep popping up. By taking the time to dig deeper and address the root cause, you’ll build better habits, a stronger team, and a culture of continuous improvement at your practice.
Focus on nipping future problems in the bud, so they don’t have a chance to take over your life (and your lawn).
Kirk Behrendt is a renowned consultant and speaker in the dental industry, known for his expertise in helping dentists create better practices and better lives. With over 30 years of experience in the field, Kirk has dedicated his professional life to optimizing the best systems and practices in dentistry. Kirk has been a featured speaker at every major dental meeting in the United States. His company, ACT Dental, has consistently been ranked as one of the top dental consultants in Dentistry Today's annual rankings for the past 10 years. In addition, ACT Dental was named one of the fastest-growing companies in the United States by Inc Magazine, appearing on their Inc 5000 list. Kirk's motivational skills are widely recognized in the dental industry. Dr. Peter Dawson of The Dawson Academy has referred to Kirk as "THE best motivator I have ever heard." Kirk has also assembled a trusted team of advisor experts who work with dentists to customize individual solutions that meet their unique needs. When he's not motivating dentists and their teams, Kirk enjoys coaching his children's sports teams and spending time with his amazing wife, Sarah, and their four children, Kinzie, Lily, Zoe, and Bo.
