977: Why Your Team Doesn't “Get It” and How to Fix That Fast – Jenni Poulos

You feel like your team just doesn't “get it”. But maybe it’s you, the leader, that isn't getting it! In this episode, Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, to reveal the two skills you need to build an aligned and committed team. Saying something once isn't communication! To learn how to inspire your team just by being clear, listen to Episode 977 of The Best Practices Show!

Learn More About Jenni:

• Send Jenni an email: jenni@actdental.com 
• Follow Jenni on ACT’s Instagram: https://www.instagram.com/actdental
• Send Courtney an email to learn more about ACT: courtney@actdental.com 
• Send Gina an email to learn more about ACT: gina@actdental.com 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360
• Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 977: https://www.youtube.com/@actdental/videos
• Register to ACT’s BPA for their Strategic Vision Creator tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fstrategic-vision-creator-tool#email
• Register to ACT’s BPA for their Chief Reminding Officer tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fcro-chief-reminding-officer#email

Main Takeaways:

• Alignment starts with the leader.
• Get aligned on what alignment really means.
• Create consistent communication rhythms to stay aligned.
• Repeat, repeat, repeat. Repetition builds predictability and trust.
• Telling your team something once doesn't count as communication.
• Clear is kind. Focus on being clear — not being nice — with your team.
• Stories are powerful. Use them, whenever possible, to spread your message.

Snippets:

0:00 Introduction.

1:08 Why this is an important topic.

1:48 Clear is kind.

3:31 The importance of alignment.

8:32 Repetition builds trust and predictability.

10:46 Repetition amplifies influence.

13:08 Use stories to spread your message.

17:58 Final takeaways.

19:10 ACT’s BPA and resources.

Jenni Poulos Bio:

Jenni brings to dental teams a literal lifetime of experience in dentistry. As the daughter and sister of periodontists and a dental hygienist, she has been working in many facets of the dental world since she first held a summer job turning rooms and pouring models at the age of 12. Now, with over 10 years of experience in managing and leading a large periodontal practice, she has a firm grasp on what it takes to run a thriving business. Her passion for organizational health and culture has been a driving force behind her coaching career. She has witnessed firsthand how creating an aligned and engaged team will take a practice to levels of success that they never believed possible!