Do you have a plan, or do you just hope new patients show up for appointments? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient cancellation and no-show percentage and what you can do to reduce those numbers. To learn how to create strong scheduling, confirmation, and communication systems so your patients commit to showing up, listen to Episode 970 of The Best Practices Show!

ACT Dental Team

November 24, 2025

Here’s a question: What’s the most important part of your office chair? The seat that supports you through back-to-back appointments? The backrest that keeps you upright during those long procedures? The armrests? Here’s the thing—it’s none of those. It’s the screws. Those tiny, hidden fasteners you never think about. Without them, everything collapses. Life works the same way.

Kirk Behrendt

November 24, 2025

You spend a ton of money on marketing to attract new patients. But how do you know if it’s working? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient by referral source, what it reveals about your marketing strategies, and where to focus your time and energy. To learn how to market more to your ideal patients, listen to Episode 973 of The Best Practices Show!

ACT Dental Team

November 24, 2025

We previously dissected Production Per Day and Production Per Visit, so this week we’re going to break it down even more and look at the average production earned for every clinical hour worked. Just like the others, you can measure this by the provider or the office as a whole, and reporting on it will

Miranda Beeson, MS, BSDH

November 21, 2025

Sometimes, your “ideal dentistry” isn't ideal. In this episode, Kirk Behrendt brings back Dr. Christopher Mazzola and Dr. Charlie Ward, faculty members at the Pankey Institute, to share what to do when things aren't black-and-white for your treatment plans. To learn the systems that will lead you to success, listen to Episode 972 of The Best Practices Show!

ACT Dental Team

November 21, 2025

Do you ever feel behind, inadequate, or unworthy of praise? In this episode, Kirk Behrendt brings back Dr. Charlie Ward and Dr. Rachel Ward, faculty members at The Pankey Institute, to share how to overcome the comparison trap in dentistry that is sabotaging your practice. If you're constantly questioning yourself, this episode is for you! To learn how to reframe your thinking and focus on the positives, listen to Episode 971 of The Best Practices Show!

ACT Dental Team

November 19, 2025

You know that feeling when you’re working on a restoration and suddenly every microscopic imperfection jumps out at you? The margin that’s 0.2mm off. The shade that’s one tick too warm. You’re hyper-focused on every detail and convinced this crown is a disaster… until you step back and realize it’s actually perfect. That’s exactly what happens when you run your practice from behind the chair every single day.

Kirk Behrendt

November 17, 2025

Over time, hygiene visits can start to feel routine, making it important to continually reinforce the value they bring to long-term health. When that happens, patients are more inclined to cancel, delay, or push back on treatment, so it’s up to you to transform the hygiene experience. When you do,

Carlie Einarson

November 14, 2025

You can thrive as a small practice — you just need to be strategic. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share how to differentiate and close your operational gaps so you attract the best patients and the best team in a changing market. To learn how to create and maintain a thriving private practice, listen to Episode 969 of The Best Practices Show!

ACT Dental Team

November 14, 2025

Identifying and living your core values is the most important thing you will ever do. In this episode, Miranda Beeson, ACT’s director of education, brings in ACT’s founder, Kirk Behrendt, to share the story behind their core values, how they came to be, and why core values matter to a dental practice. To gain insight and inspiration for your core values, listen to Episode 967 of The Best Practices Show!

ACT Dental Team

November 12, 2025