There’s no debating it: AI is here, and it’s here to stay. We know, this can sound pretty scary! AI isn’t all bad, though. In fact, it can do a lot of good things for your practice. With the power of AI, you don’t have to write notes by hand. AI saves plenty of time by recording your conversations with patients. Scanning technology has evolved, too, helping dentists uncover tooth decay sooner than ever before.
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How efficient is your collections process? By looking at one number, you can find out! In this episode, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to break down accounts receivable ratio. She explains what AR is, how to track it, and what you can do if it’s not at a healthy number. To learn how to manage and take control of your AR, listen to Episode 925 of The Best Practices Show!
Your gross profit percentage is the revenue you have remaining after all your direct costs are paid, and in this sense, it’s essentially the opposite of overhead. This metric plays a huge role in indicating the health of your practice, because profit is the oxygen your practice needs to function. Without it, your practice
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Being a dentist isn't easy, and neither is being an entrepreneur. In this episode, Kirk Behrendt brings in Dr. Jeff Henneberg, co-founder of Smile Source Spokane, to share his path from being an educator to entrepreneurship and offer his words of wisdom and encouragement for current and future practice owners. To learn the essential tools and skills of entrepreneurship, listen to Episode 924 of The Best Practices Show!
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About 50% of your new patients will not return. Why does that happen, and what can you do about it? In this episode, Kirk Behrendt brings in Brad James, director of SMB sales at Kleer and Membersy, to explain the true problem you have in your practice. You don't have a new patient problem — you have a patient loyalty problem! To learn what's keeping new patients away and how to create loyalty in your practice, listen to Episode 923 of The Best Practices Show!
Try this experiment: go into your kitchen, then turn on the faucet. Cup your hands under the running water. Now, carry that water across the room. What happens? The water spills everywhere! No matter how hard you try, that water will seep through your fingers…and make a huge mess. Water needs a container. So does your practice.
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You can’t recapture 100% of your cancellations — but you can get 80% or more! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down recaptured percentage, how to track it, and ways to create a strong system to increase reappointment. To learn the secrets for actively rescheduling patients, listen to Episode 922 of The Best Practices Show!
Few things are more frustrating than pouring time and energy into hiring, only to watch your new team member walk out the door. When turnover is high, especially with new hires, it’s more than just inconvenient, it’s a costly, culture-draining problem. That’s why retention isn’t just important; it’s essential.
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Hygiene is more than just preventative care. It’s a way to tether patients to your practice! In this episode, Miranda Beeson, ACT’s director of education, brings in four amazing ACT team members to share some of their best practices and insights for building value through hygiene. Hygienists are more than just “mouth janitors”! To learn of all the ways they provide value for your practice, listen to Episode 921 of The Best Practices Show!
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Traditional annual performance reviews don't work — and there's data to show it! In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share what you should know about annual performance reviews, how to rethink them, and tips for making them more effective. To learn the best ways to give feedback to your team, listen to Episode 920 of The Best Practices Show!
