You want to show appreciation to your team. So you grab a generic gift card, sign up for that sock-of-the-month club, or maybe splurge on a pizza party. But here’s the problem: you’re guessing. Your hygienist might hate pizza. Your assistant might already have 47 Starbucks cards she hasn’t used. Your front desk coordinator might be rolling her eyes at another pair of novelty socks.
A strong practice culture is crucial to a successful practice, but there are seven habits that threaten to destroy it. These habits won’t collapse it overnight, but rather erode it slowly by weakening trust, communication, and accountability. In fact, you may not even realize you’re being silently sabotaged!
Do your hygiene visits feel too routine? Do your patients devalue appointments? In this episode, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with four ways to reinvent your hygiene op so you can take it from being transactional to transformational for your patients. To help patients feel educated, motivated, and to value hygiene, listen to Episode 963 of The Best Practices Show!
How do you build a general practice that can pay the bills? In this episode, Kirk Behrendt brings back Dr. John Cranham, co-founder of Cranham Culp Digital Dental, to share his tips for balancing bread-and-butter dentistry with your niche so you can have a fulfilling and profitable career. To learn how to build a healthy general practice that you enjoy, listen to Episode 962 of The Best Practices Show!
How good is your team at capturing opportunities over the phone? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient call conversion percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to help your team with their phone skills and save thousands on marketing, listen to Episode 961 of The Best Practices Show!
Remember Dr. Evil in Austin Powers, sitting in his swivel chair with his pinky raised, casually dropping his signature line: "How about no?" He had it figured out. No justification. No over- explaining. Just a clean, unapologetic no. Meanwhile, you’re drowning in yeses: • Yes to the last-minute emergency add-on • Yes to covering another shift • Yes to the CE course you don’t need • Yes to everything except the one thing that actually matters—your sanity.
Your Production Per Day is fairly simple: it’s the total dollar value of treatment completed and posted in a single day. You can measure it for the entire office or for specific providers, and it’s incredibly useful.
Airway dentistry isn't just a fad — it’s here to stay! In this episode, Kirk Behrendt brings in Dr. Meggie Graham and Dr. Liz Turner, founders of the Untethered Airway Health Center, to talk about the growing field, what airway health really means, and why it’s important to integrate it into your practice. To learn how you can impact your patients’ health no matter their age, listen to Episode 960 of The Best Practices Show!
How do you sell dentistry without selling? In this episode, Kirk Behrendt brings in Dr. Tom Hedge, founder of The Houston Dentists Tanglewood, to review a recent presentation he gave at Smile Source Exchange and share his secret to selling dentistry without actually selling. To learn how to get patients to buy without feeling like they're sold to, listen to Episode 959 of The Best Practices Show!
You know the type. The clipboard-carrying, motivational-quote-posting, trying too hard to be “punny” boss. You worked for one once. Maybe you worked for several. You swore you’d never become that person. Then you opened your own practice.
