How is your practice going? I don't mean profits, number of patients, or the team's performance. I'm talking about the actual building that holds your practice. Patients see the little things you don't. They see the weeds in your parking lot, the air freshener that ran out, the bug that got stuck in the observation light. These things may be little, but they really add up. Flaws in the physical space can hinder the patient experience.
Thanks to a gift from one of our coaching clients and BPA members, Dr. Chris Mazzola, I'm reading a book authored by David Brooks called "How to Know a Person." Thanks Chris! One idea in particular, spoke to me. Frankly, it pointed out how I could have been better in just about all my close relationships, including those in my dental practice. Instead of solving problems for others around me or sharing my "wisdom" with anybody brave enough to share with me their troubles, Brooks describes a presence called accompaniment. It's profound and I'll bet after reading more, you will identify many past instances where you would have been better to show up and support rather than inspire, educate, and solve.
What's worth more than a good paycheck? It’s a strong, positive work culture! But what does it take to create one, and how do you know when you have it? To demystify what team members truly want in their work environment, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, with a framework for understanding and creating a great team culture. Paying people more won't solve your problems! To learn how to give your team the best emotional paycheck, listen to Episode 835 of The Best Practices Show!
People want six-packs and Lamborghinis. But those don't lead to a better life! To share the foundation for satisfaction and fulfilment, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to explain the three pillars of self-improvement for the new year and beyond. To learn how to care for your mind, body, and soul, listen to Episode 841 of The Best Practices Show!
Every dentist has those days where they leave the office feeling exhausted and that they could have been more productive. However, you can eliminate these days by focusing on one crucial aspect of your practice—the schedule. Your schedule is more than just a schedule—it’s your blueprint for the day that
You have ideas of what makes a good leader. But some of those are myths — and they're holding you back! To dispel those myths and help you grow as a leader, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to share the truth about great leadership and how to do it right. To learn how your leadership can unleash your team’s true potential, listen to Episode 840 of The Best Practices Show!
Loyal patients are your greatest assets. Not only are they your best patients — they are your best ambassadors! To help you attract more of these people to your practice, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, with clear, simple steps to provide the ultimate patient experience. To learn how to increase patient satisfaction, trust, and positive referrals, listen to Episode 839 of The Best Practices Show!
How close are you to achieving your goals? You probably have a general idea of how much progress you’ve made. But chances are, you don’t know exactly how much progress you’ve made. You might feel like you’re close to your goals, but your team might feel like they’re far away from those goals.
Are you always feeling busy, but not being productive? Then it’s time to fix your schedule! To help you have more meaningful and profitable days at work, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to share four scheduling hacks that will organize your time. To learn how you can produce more without working more days, listen to Episode 838 of The Best Practices Show!
If dentistry were a game, it’s checkers and chess. But how do you know when a case is one or the other? To help you win no matter which game you're playing, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to distinguish simple from complex cases so you can increase treatment success. Stop playing chess with the rules of checkers! To learn how to master the game you're playing, listen to Episode 837 of The Best Practices Show!
