Effective management of phone interactions is critical for dental practices. It sets the tone for patient relationships, significantly impacts retention and satisfaction, and can improve the practice's reputation and profitability. As such, managing these interactions with confidence and skill is essential!
Let’s talk about that team member. You know, the one who always shows up late? Or the one who hasn’t been pitching in? Yes, THAT one! You’ve been meaning to talk to them for a while now. But you keep avoiding the conversation! I get it, conflict is scary.
You work incredibly hard, so it’s frustrating when your compensation doesn’t equal the effort you put in. If you want to improve the outcomes in your practice, you need to improve the conditions, and one method of doing so is making sure you’re billing your full fee.
You spend 30% of your life working, and that’s a significant amount of time to spend with your work family and away from your actual family. We tend to spend a lot of that time thinking about our lives outside of our workplace obligations, which is why it’s important to find a healthy balance between the two halves of your existence.
As costs continue to rise, it’s easy to find yourself working more and getting less in return, causing you to pinch pennies harder and harder. One of the biggest gaps where money leaves your practice is your overhead gap, but there’s one incredible change you can make that will start saving your practice money right away: managing your supply budget better.
Bones chronicle a person’s life, and imaging helps you to read it. Knowing how to properly read the imaging is critical, and Kirk Behrendt brings in Dr. Dania Tamimi, lead author of two textbooks, Specialty Imaging: Dental Implants and Specialty Imaging: Temporomandibular Joint and Sleep-Disordered Breathing, to encourage you to use imaging when diagnosing your patients.
Congratulations—you just hired a rockstar team member! They have all the qualifications and core values your team is looking for. You’re certain they’ll do an awesome job right from day one. Let me tell you this: that’s not going to happen.
We all know that mouth-breathing is bad. But do we truly know the importance of nasal breathing? It all starts with myofunctional therapy, and Kirk Behrendt brings in Brittny Sciarra-Murphy, owner of CT Orofacial Myology, to explain what it is and how it will help you re-educate patients on breathing properly through the nose.
As the summer ends and the last quarter of the year approaches, our attention needs to start turning toward the upcoming year. This is the perfect time to start working on a strategic plan for the next year!
You’ve told your team what you want done, and how you want them to do it. You’ve told them a hundred times — and they still don’t do it! What do you do now? To give you some insight into why this happens, Kirk Behrendt brings back Katherine Eitel-Belt, founder of LionSpeak, to share four reasons why your team don’t do what you ask, and what you can do as a leader for them to succeed.
