3 Questions Every Dentist Should Ask Before Hiring A Dental Consultant

communication leadership Sep 26, 2017

Many dentists stress greatly over the idea of hiring a dental consultant to help them improve the conditions and culture in their practices. And they should. It is a very big decision.

Think about it, you are going to bring in a stranger (from the outside) to help you improve the business that you, your team members, and their dependents rely on. They are going to advise you and your team on how to do what you do every day – and make it better over time. They are going to be with you for many months, sometimes even years. It’s a big investment of time, mental energy, and financial resources.

The Key Is To Make An Informed Decision From The Beginning.

Making a bad investment could spell disaster, or you might have to spend years trying to re-wire that experience in your office. Worse yet, bringing in the wrong advisor could send you into a negative spiral whenever you hear the word “consultant” – a reminder of the investment and how it didn’t...

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Score Big With Systems

Uncategorized Sep 01, 2017


Kirk: Hey, Kirk here and I’m in a bowling alley. You might be wondering why, but there’s some really amazing stuff going on here. There’s 32 lanes in this bowling alley and can you imagine setting up all these pins?

Announcer: Well, think about doing this night and day for dozens of bowlers at once.

Kirk: I can’t.

Announcer: That’s exactly what the famous AMF Automatic Pin Spotter does quickly and accurately.

Kirk: It was unbelievable. The systems set up the pins by themselves.

Announcer: Have you noticed how fast the ball is returned to him and he’s ready to bowl again?

Kirk: This little film is funny because people were amazed that the ball would get sent back on its own and the pins would be set up automatically. Now we take it for granted because it’s a system that happens all the time. And it allows businesses to become productive, profitable, and very predictable, which is ultimately what dentists need more than anything, high...

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Two Important Transitions For A Rewarding Dental Career

leadership motivation Aug 28, 2017


After many years of hard work, you graduated from dental school ready to treat patients and be the first line of defense in their overall physical health. For most in dentistry, this means heading out into the world to practice newly learned clinical skills as an associate in an established practice. A few recent graduates will try their hand at starting a new practice if the right opportunity presents itself. Regardless which direction you choose, the first 5-7 years of your career is a time for you to prove your mettle as a clinician and continue to hone your technical prowess.

But where do you go after that? What happens when you’ve improved your clinical efficiencies and prep times? Where do you turn when you begin to reimagine your role beyond the practicing dentist?

I don’t have all the answers for you and each doctor’s experience will be different, but I do know there are two critical transitions every dentist must make in order to...

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The Single Fastest Way To Grow Your Dental Practice Year Over Year…And It Is Not What You Think.

leadership motivation Aug 21, 2017

In a world of so much noise and information overload you are probably looking for an edge to grow your practice every year. Owning a dental practice requires you to be on the lookout for new ways to grow. DSOs seem to be popping up everywhere, the costs of doing business are rising, dental insurance carriers are constantly changing the rules for your patients, mid-level providers are now apparently making dentistry look like a commodity. All of this can make you crazy and send you into a downward spiral thinking, “Where do I start?”

You have probably tried just about everything to grow your practice. You hired a marketing company, you sent out postcards, you signed up for a few less desirable insurances, you brought in new technology, you hired a new amazing front desk person, you even splurged for a bigger sign in front of your practice; all to be a catalyst for some growth.

Ultimately, these efforts probably made some kind of an impact on the growth of your practice,...

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Get Them Scheduled! Tips For Appointing Apprehensive Patients


What does dentistry have to do with coffee mugs? Take a look at our example in the video, and ask yourself:

“How well are we conveying the value of our dental expertise?”

While we can’t choose treatment for patients, we can present the benefits that influence their decisions to move forward.

Remember, patient apprehensions are typically centered around time, money or pain.

With a carefully crafted message and strategized language, we can get them past those apprehensions, and into the chair!

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What Signs Will You See?

motivation Apr 21, 2015

The words were scrawled lightly on the edge of the street.

One of our team members barely noticed them as she jogged by after a tough day.

But the simple phrase (in the video above) changed her mood completely. Oddly enough, a misspelling in the message indicated it was created by a child. A very subtle, almost unnoticeable bit of encouragement written by the most unlikely of people.

That moment got us thinking, how many positive signs do we miss every day when we are most focused on the negatives?

This week focus on looking for the good around you and in others, even when you’re feeling it the least!

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Which Way Are You Paddling?

leadership Apr 06, 2015

At ACT Dental, we are all about the principles of a high performing team. So we thought “Hey! This little boating adventure is the perfect video!”

Is there one person paddling against your progress? Maybe it’s time they get a little wet!
This week, take a look at the culture of your team. Are you all paddling together?

There are 3 conditions to team dynamics, which likely resemble the way your team would row a boat.

ENGAGED — The entire team is rowing together toward a common goal. Everyone is in sync and your progress feels good!
NOT ENGAGED — The feeling that someone doesn’t have their oar completely in the water. This is where the whole team might feel they’re having to pick up the slack for a lack of production.
ACTIVELY DISENGAGED –The sense that someone is actually paddling against the progress. This can lead to a lack of production, and a general feeling of energy being sucked from the team effort.
Are there areas where your team...

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One Biopsy You Should Avoid!


Did you know, despite his fortunes, Walmart Founder Sam Walton preferred to drive an old pickup truck?
He could afford the fanciest clothes, but filled out his wardrobe largely with offerings from Walmart.

So this is another time when we break out the old phrase,
“Don’t judge a book by it’s cover.”
Wise but difficult words to live by!

The point here is we simply cannot afford to not to assume who can or will afford our dentistry.

It’s called a “wallet biopsy.” When we try to judge potential patients by what dentistry we think they’ll accept, we’re closing the door to opportunity.

So do a lot of listening to new patients, instead of trying to figure out what they want (or can afford) based on appearances!

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How’s Your Play Doh

leadership motivation Feb 05, 2015

As a kid, I LOVED Play Doh.
You can make anything out of that stuff.
But nothing was worse than opening the can only to discover my brother had mixed it all up and let it dry out (it was ALWAYS his fault!)

The ideas we bring to our practice every day are just like Play Doh.

We’re not going to get far (or very creative) if we keep working with the same old, stale, dried up ideas.

So next meeting (you are having meetings, right?!), open the lid on some fresh new ideas.
Put them on the table, stretch them out and see what your team can come up with.
(And whatever you do, keep them out of reach of your brother!!!)

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Dr. Nickname, DDS

communication Nov 24, 2014

You are the greatest dental practice in town, and you know it!

The problem?

In a world full of fantastic dentists, your skill and expertise might not be enough.

No one knows this better than Dr. Michael LeBlanc of Shawnee, Kansas. That’s why his team takes it to another level.

Always conscious of total customer service, they give their patients their all…and often it’s delivered with a funny nickname.

Are you thinking like the LeBlanc team every time you hit the floor?

Remember, every bit of contact you have with your patients contributes to a lasting impression.

Hey, you’re the best in town. Make sure everyone knows it!

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