Do WHAT You Love For WHO You Love

motivation Aug 19, 2014

An unexpected, amazing thing happened while we were preparing for this video.

On the day of the shoot, we had all brought in framed family photos. One by one they were popping up around the office, on desks and counters (and the ping pong table!).

There were formal portraits, vacation pictures, shots of cats and dogs.

For the first 5 or 10 minutes of the day, we all wandered about, spontaneously chatting, laughing and asking questions.

“I didn’t know you had a brother!”

“When we’re you in Oregon?”

“How old is your daughter now?!”

We’ve been a team for a while now, and grown very close. But we realized there is still much to know and appreciate about these amazing people beyond our families.

So we hope while you are “putting some love in your office,” you take a little time to learn something new about the people you share it with, and recall why it’s so great to be a part of your team!

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Capture The Little Moments!

motivation Jun 10, 2014

Have you noticed that nowadays, kids “graduate” pretty much every year?

By the time high school (and hopefully college!) rolls around, I’ll have a lot of practice attending graduations. There were the preschool, kindergarten, and grade school ceremonies. Junior High is coming too soon. 

Sometimes it seems a little funny that our kids have so many graduations.  But I’ve come to realize they are as much about my kids’ accomplishments, as they are markers along our life’s journey together.

So with that in mind, and summer around the corner, I want to encourage you to cherish these little moments. Embrace them while they last. And whatever you do, don’t forget your camera!

As I used to tell my classmates after my own childhood graduations, “Have a great summer!”

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Make Them Pay Today


Dental professionals have heard it all before:

“I forgot my purse!”

“Bill me later.”

“My dog ate my wallet.”

OK, that last one might be a stretch but often when a patient walks into your office for dental work, they have no expectation that they have to pay that day. That same patient would never do this at the drive-thru or at any retail store!

The problem is people have been conditioned by their dentists to PAY LATER!

As dental professionals it may be uncomfortable to talk to your patients about money. Here at ACT Dental we have come up with ways to promote a “pay for it now” mindset.

Never hesitate to discuss money with your patients. Patients need to know you are comfortable with your fees and with money in general. Use clear communication during your consultation to establish important financial boundaries.

Keep in mind you can’t make a patient pay, you can only make them want to pay you!

Solutions for this issue and many...

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Can You Do This In 20 Seconds?

communication Feb 17, 2014


The elevator door opens and your ideal patient walks in. You strike up a conversation and BOOM!

They ask THE question:


You freeze. The words just aren’t there!

“Well uhh…”


The doors open and your time is up!

You just missed the PERFECT opportunity to express your mission, explain the value of your dental practice and ultimately gain a patient.

So you need plan ahead and come up with your own “Elevator Speech.”

We call it an Elevator Speech because it’s got to be short and to the point. Usually less than 30 SECONDS!

An Elevator Speech needs to BE 3 things:




When the person your talking to walks out of the elevator you want to give them a reason to want to take action!

So plan ahead and start preparing your Elevator Speech. You never know who’s waiting on the other side of the door.

Key takeaways:

Prepare a 15-30 second speech highlighting the unique aspects of your company. Express...

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You’re A Dental Athlete!

motivation Dec 02, 2013

Did you know Mick Jagger is 70?

The guy may have a lot more lines in his face, but he’s still touring like he was in his 20s. Mick has committed to keeping himself in athletic shape to handle the rigors of performing.

Let’s face it. As a dental professional, you’re also a lot like an athlete.

Running a dental practice keeps you on your feet and brings the same physical and mental stress athletes face.

What are you doing to keep yourself conditioned for the pressures of your job?

“Train” lead singer, Pat Monahan, brings a treadmill on tour. He equates being in a band to being a member of a sports team.

Singer Pink (Alecia Beth Moore) lost 55 pounds, and works out 6 days a week to keep herself literally flying through arenas.

So whether you use a microphone, a hockey stick or a hand-piece, now is a great time to consider the ways you can improve your conditioning to be the best at what you do. Like Mick Jagger, you can keep performing like an ageless...

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3 Words To Simplify Your Life

communication motivation Oct 13, 2013

It always seems to happen when I’m driving a carload of kids to the soccer field.

The phone rings.
“Can you help with the scouting event?”
“The book fair?”
“The neighborhood garage sale?”

While it’s great to give back, help others, even serve as commander of the weekend soccer shuttle…it eventually becomes unmanageable.

Saying “yes” can make you crazy, but the word “no” hits people like a slap in the face! Often we find ourselves hesitant to answer either way.

A great solution is the simple phrase, “Love to, can’t.”

Those three words honor the request, while being very clear about the boundary.

Next time you wrestle with one of those inquiries, ask yourself, “Am I truly doing this in the service of others, or at the expense of myself?”
When you’re acting at the expense of yourself, you’re helping nobody!
This is when you can use those 3 magic words, “Love to,...

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What Makes A Master?

motivation Sep 23, 2013

If you’re ever in Kansas City and you get tired of barbecue, there’s a FANTASTIC hole in the wall Mexican place you have to try.

It’s called Dos De Oros, and owner Miguel Cervantez is what you might call a “master.” Aside from his expertise in preparation, ingredients and authenticity, there’s one more part of Miguel’s culinary know-how that makes him a master of Mexican cuisine. It’s his insistence that he is NOT, in fact, a master. Get to know him and you’ll see (and taste!) that Miguel’s skill comes from his unending dedication to being a student.

His carnitas are probably the best in town, but that didn’t stop Miguel from traveling to Mexico to learn how to make them just a little better.

So maintain your curiosity, and never stop learning. With that dedication, you’ll find others will recognize you as a master.
If you need an example, I highly recommend Miguel…and his carnitas!!!

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The Secret To Better Compensation


What’s the secret to better compensation?

Bringing more value to whatever you do.

Great athletes or performers provide the perfect example. Take Aaron Rodgers or Mick Jagger. Those guys command top dollar because their value tops the charts. Jagger sells a lot of records, Rodgers wins a lot of ballgames. And between them, they fill a lot of seats!

While we all can’t achieve rock star fame, we can look for ways to add value to our own contributions.

As a dental professional, for example, you might focus on keeping good patients in the schedule, or become an expert at fostering internal referrals.

Zig Ziglar put it best:
[Tweet ““When you do more than you get paid for, eventually you’ll be paid for more than you do.””]
In the end greater rewards come to people who provide more value. See what you can do to increase yours!

Key Takeaways: What are you doing in your dental practice to add value to every patient’s experience? The greater the...

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What Will You Do With Your Dash?

motivation Aug 14, 2013

When you look at a grave marker, what’s the first thing you notice? The name? The age of the deceased?

There is often one tiny mark we overlook. And it’s the most important mark on the stone.

It’s the dash between the birth and death dates…the symbol that represents the entirety of that person’s life.

Regardless of when we are born and how long we live, we all get a dash.
Everything that defines who we are, what we accomplish and how we are remembered is contained in it.

What are you doing with yours? How does it affect your dental patient satisfaction?

The problem is a lot of us get caught up in the numbers. We tend to measure a life’s value by its length.

The same thing happens when we consider the number of hours we work, or the days we spend on vacation. There is a dash between those numbers too!

Dentists can choose to work whatever hours they want. But what’s most important is what they do with their “daily” dash. How many...

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Stay On Target

motivation productivity Aug 05, 2013

Have you ever thought of your life as an ongoing game of target practice?

With all the parts you have to keep in order, the target concept is a great way of maintaining focus.
[tweet “What parts of your life do you keep in the bullseye?”]

For me, productivity, family and health are at the center.

The cool part? You get to choose which of your daily activities are worth the most points!

Sometimes my focus strays. Instead of being productive, I get caught up in email, facebook, and distractions way outside the lines of my target. Those are the days I come home and wonder where time went, and why I just didn’t seem to accomplish much.

Take some time to think about what is most important to you. Now picture those points in the center of your target and take aim…that bullseye brings the biggest rewards!

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