There's a reason we don't drive blind. But when you don't know your metrics, that's exactly what you're doing with your business. To help you steer your business more safely and with more clarity, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain the importance of annual patient value and how to increase it for a more profitable practice. To learn how to work less and earn more with a higher APV, listen to Episode 740 of The Best Practices Show!

ACT Dental Team

June 03, 2024

In this special episode, Kirk Behrendt brings in Brad Arnett, his friend of 30 years and owner of NX Level Sports Performance, to talk about his journey as a trainer, growing the best athletes, and building NX Level. He also shares his philosophy on success, working hard, and the mindset you need to be your best. To take your thinking to the next level, listen to Episode 739 of The Best Practices Show!

ACT Dental Team

May 31, 2024

Giving Feedback: how long should it take the person to improve? You’re coaching an employee about their performance. How much time do you give them to improve? It depends on whether it’s a Skillset issue or a Behavioral issue. Skillset issues can be resolved in a reasonable timeframe based on the deficiency and what a reasonable person would need to improve. This could be: 2 weeks of job shadowing, re-watching a training course, taking an outside class, or hands-on training in-house.

ACT Dental Team

May 30, 2024

When you have great chemistry, everything goes better. But seamless interactions don't just happen. You first need to put in some work. To help you lay the foundation for great chemistry between you and your team, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three keys that will improve efficiency, predictability, and your patients’ experience. To learn the secrets of great chairside chemistry, listen to Episode 738 of The Best Practices Show!

ACT Dental Team

May 29, 2024

Nothing can throw a wrench into your daily schedule like an unforeseen, unexpected emergency. Thankfully, in the world of dentistry, true emergencies are rare. Yet, frantic patients often perceive emergencies, creating a ripple effect on your entire practice.

Kirk Behrendt

May 27, 2024

What's one thing all successful people do? They fail — a lot! To help you do it right, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share some insight into overcoming and embracing failure. Stop fearing your mistakes and shortcomings. Change your mindset and be excited to fail! To learn the three strategies to succeed from your failures, listen to Episode 737 of The Best Practices Show!

ACT Dental Team

May 27, 2024

You’re faced with challenges and decisions on a daily basis, and it’s easy to lose your way while trying to navigate them all. Just like a lighthouse leads a boat to safety, you need a beacon to guide you toward success, and that beacon is your core values. We LOVE core values here at ACT, and it’s likely

Heather Crockett

May 25, 2024

Successful people experience adversity — and they learn to embrace it! Today, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design and one of the most successful people in dentistry, to share his inspirational story about overcoming his hardships, the origins of DSD, and his passion and love for this profession. We all struggle at some point in life. But you can get the most out of your suffering! To learn how to succeed at struggling, listen to Episode 736 of The Best Practices Show!

ACT Dental Team

May 24, 2024

Patients don't love being in the office. So, how do you get them to come in — and to come back? There are two things you can focus on for that to happen, and Kirk Behrendt brings back Miranda Beeson, ACT’s director of education and amazing coach, to share those secrets. By mastering the new patient phone call and new patient visit, you will create raving fans who help your practice thrive. To learn how to give patients the “wow” experience, listen to Episode 735 of The Best Practices Show!

ACT Dental Team

May 22, 2024

There is a saying we often use here at ACT, “You can’t fix the place while it is flying.” Obviously, but we see dentists every day wondering why progress is so hard to achieve. Yet these same frustrated dentists are seeing patients around the clock, rarely setting aside time for team meetings much less time for them to think strategically. Quite frankly, dentists can’t work ON their practice while they are working IN the practice. There is a certain mindset needed for successful day to day operations of your practice and a completely different mindset to think strategically about the long term vision for your practice and the path to get there. I experienced both these mindsets last week. Let me share.

Dr. Barrett Straub

May 20, 2024