People don’t leave jobs—they leave bosses, so in order to be someone that people want to follow, you must work to become a great leader. In fact, as the leader you have a responsibility to your team, because without your leadership, they will flounder and get off track. It’s like Kirk says: “As goes the leader, so
Some people will say, “I love surprises!” You know who does NOT love surprises? Your patients! Imagine this: you go in to get your oil changed. You know exactly how much an oil change costs, and that’s what you expect to pay. When they hand you the bill, you’re surprised to see all these extra charges—a fixed headlight, fresh wiper blades, maybe even a new battery. You didn’t ask for all that. You just wanted an oil change! This is how patients can feel after a procedure. They go in for a cleaning, and on their way out, they get charged for all these extra things. Not the kind of surprise people want! The solution is simple: communication. When you notice a problem, tell the patient right away. Explain what you found, then ask if you can fix it. Go over the procedure beforehand so patients aren’t surprised when they see the bill. You’ll earn their trust and make them want to come back! Some things just shouldn’t be a surprise. If you can relate to the oil change conundrum, you’ll definitely want to share this quick funny video with your team members. You’re in for a good laugh! And be sure to check out this fantastic article about why communication is so critical to the success of your practice.
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Discover the key strategies to achieve 100% financial goals for dental practices and enhance collections percentage. Learn how to establish a robust financial policy and communicate patient payment expectations.
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As a dental professional, managing your schedule effectively is crucial for the smooth functioning of your practice. You are well aware that your schedule is the lifeline of your dental office. It's the difference between a productive day and a chaotic one. In this era where PPO (Preferred Provider Organization) and Fee-for-Service patients form the backbone of your practice, mastering patient scheduling becomes even more significant.
For all dentists and leaders, there will come a time when conflict arises, and you have to say the word that’s so difficult for so many of us: “No!” We’ve been conditioned to think that always saying “Yes” is a good thing, and while it’s certainly important, agreeing to everything will cause the dam to burst and flood your life with stress. Instead of fearing the “No,” we must learn to embrace it, and in doing so, create a container for the factors that threaten to overwhelm us.
You ever try a new recipe, and it doesn’t turn out quite right? Maybe you added too much baking soda. Or not enough vanilla extract. Or WAY too many chocolate chips. Recipes take time to perfect—and so does your practice.
Do you have a garden at home? If you’re like most people, you’re always comparing it to what’s on the other side of the fence. The grass is greener. There are more flowers. And, most importantly, there are no weeds. Just like a garden, there are weeds in your practice.
Periodontal disease is a serious condition that can lead to tooth loss and other more serious health complications, and it’s a problem over half the population has.
A lot of people talk just to talk. You might be talking a bunch, but are you contributing to the conversation? Talking and contributing are two different things. Not everyone who talks is a contributor! Do you ever catch team members having side conversations at morning huddles?
