Let’s talk about the heartbeat of your practice: your administrative team. These amazing individuals are the first and often last impression patients have of your practice. They handle a whirlwind of tasks, from scheduling appointments to managing billing. Yet, how often do we treat them like… well, furniture? “Let me walk you up to the front desk.” “You can schedule your follow-up with the front desk.” “The front desk can give you more information.”

Kirk Behrendt

August 19, 2024

Do you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk Behrendt brings back Dr. Kevin Groth, a restorative dentist and one of ACT’s favorite clients, to share how making this one change improved his personal and professional life. If you're ready to transform and enjoy the way you live, listen to Episode 773 of The Best Practices Show!

ACT Dental Team

August 19, 2024

If you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s amazing coaches, with insights into analyzing and mastering the key components of a thriving practice. To learn how to work smarter, not just harder, listen to Episode 772 of The Best Practices Show!

ACT Dental Team

August 16, 2024

There are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centric care plan! To share how, Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, with tips for customizing a care plan to fit each unique need you see in your practice. To start creating care plans that your patients actually want, listen to Episode 771 of The Best Practices Show!

ACT Dental Team

August 14, 2024

Ever feel like your to-do list is a game of kick the can? We've all been there. Between appointments, staff management, and the never-ending stream of details, it's easy to let minor issues linger.

Kirk Behrendt

August 12, 2024

If you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and maximize profit. Start seeing where your money is going! To learn the best way to track and manage overhead, listen to Episode 770 of The Best Practices Show!

ACT Dental Team

August 12, 2024

Insurance can be a source of incredible frustration, so having a strategy around managing it will help to relieve those frustrations. It’s important to note that this is going to require your whole team’s effort, which means you’re going to need one crucial component: alignment. Regardless of your relationship with

Robyn Theisen

August 10, 2024

You have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember — you don't have to do it all! To fix the culture of ineffective problem-solving in your practice, listen to Episode 769 of The Best Practices Show!

ACT Dental Team

August 09, 2024

Your body is interconnected. If you’ve hurt your neck, you’ve probably hurt your jaw joints. But if they go hand in hand, why don't more dentists collaborate with their medical colleagues? To break down the barriers between dentistry and medicine, Kirk Behrendt brings in Dr. Tiffany Lamberton, founder of TMD Collective, to highlight this neglected side of dentistry. Comprehensive, interdisciplinary care will only benefit your patients! To learn how to get started, listen to Episode 768 of The Best Practices Show!

ACT Dental Team

August 07, 2024

Sometimes, patients come in with concerns that go deeper than a stubborn bit of popcorn. They might grumble about a specific treatment, express hesitation about a procedure, or simply seem withdrawn. But before you jump to conclusions about what’s bothering them, consider that the problem might lie deeper.

Kirk Behrendt

August 05, 2024