Communication practice systems Apr 15, 2021 Every doctor I speak with, tells me they understand how incredibly valuable an excellent patient handoff is for their team to master, and they realize the handoff directly impacts the practice’s success.
Apr 13, 2021 Click for sound 1:12 The ACT Dental Weekly Roundup - April 13, 2021 Hiring great team members continues to be one of the most pressing challenges facing dental teams today. Save the date and join Kirk on, Wednesday, April 28th at 7:00 pm CT for our next free webinar, "How to Navigate The Hiring Nightmare."
Apr 06, 2021 Click for sound 1:33 The ACT Dental Weekly Roundup Since ACT U was created less than one year ago, we've already hosted more than 30 different live speakers on Fridays!! Since we're taking this Friday off in observance of the Easter holiday, we wanted to remind ACT U members who are looking to get their fix this Friday, that there are over a hundred videos archived in ACT U along with dozens of practice management resources in ACT Academy.
communication leadership teamwork Mar 17, 2021 Click for sound 1:44 This St. Patrick's Day, we're looking at luck a bit differently. In a year unlike any we've known before, the ACT team has to say, luck is all about you! It's the support, commitment, and hard work of this amazing community that we are lucky to be surrounded with.
Communication scheduling Mar 03, 2021 Here at ACT, we often talk about the patient handoff as one of the most important things your team can do to provide fantastic customer service and increase case acceptance. But what exactly is a patient handoff, and why is it so important?
Communication treatment planning Feb 24, 2021 There definitely is an art and science to treatment presentation. Last week I advised us all to “show, not tell” when presenting treatment to our patients. This week, I will share an advanced communication strategy for gaining treatment acceptance that centers around asking great questions.
Communication treatment planning Feb 17, 2021 For the first 16 years of my dental career, I wore a shirt and tie to work with a white jacket over the top. That ended when COVID entered our world and changed how we practice dentistry.
Communication treatment planning Feb 10, 2021 Have you ever been 100% certain that a patient will commit to your treatment plan, only to find out later the patient left the office without scheduling? Have you been shocked to hear that a patient canceled and did not reschedule, with no reason given other than “I need to think about it more”?
Feb 03, 2021 Click for sound 1:43 How do I know what the right roles are in my practice? Do I have the right people in those roles? Are they doing the right things? How do I know? These are just a few of the many questions that we get every day from the teams all over the country that we coach when they begin to analyze their teams and their success.
Feb 02, 2021 Click for sound 1:29 This week, we're focusing on helping you build the best team. We want to always ensure we not only have the right people on the bus but also that they're sitting in the right seats!
