Cancellations and no-shows will always happen. But how well are you filling those gaps? In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down capacity percentage. They share the keys to maintaining a productive and efficient schedule even when your patients fall out. Don't settle for 84%! To learn how to proactively fill your schedule, listen to Episode 916 of The Best Practices Show!

ACT Dental Team

July 14, 2025

Your hygienists are far more than mere caregivers—they’re crucial to the success of your practice! You can supercharge your hygienists’ performance by tracking some key performance metrics, empowering them to improve patient care, increase their efficiency, and enjoy their jobs more. When you see these

Ariel Juday

July 11, 2025

You love your spouse or partner. But is working with them a good idea? In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Charlie Ward, visiting faculty member at The Pankey Institute, along with his wife and fellow dentist, Dr. Melody Ward, to share the benefits and challenges of working together and their secrets for making it work. To learn how they’ve done it for over a decade, listen to Episode 915 of The Best Practices Show!

ACT Dental Team

July 11, 2025

When leadership isn't aligned, it will lead to chaos. So, how do you prevent conflict and the day-to-day struggles? In this episode of Practical Solutions Day, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with three keys to alignment and healthy partnerships. Misalignment is the root of all evil! To learn how to get in sync to gain trust and boost productivity, listen to Episode 914 of The Best Practices Show!

ACT Dental Team

July 09, 2025

You’re at a CE workshop. Everyone is laughing, bonding and forming lifelong connections. The keynote speaker is in the middle of an inspiring presentation, when suddenly, you hear someone’s phone ring. Then, they step out to “handle something at the office.” This dentist isn’t being present in the moment. Why? Because their team needs help with the smallest things. Don’t be that dentist!

Kirk Behrendt

July 07, 2025

Do you start every month with an empty schedule? Is your team scrambling to fill your chairs? There's a better way to keep your practice full! In this episode of Metric Mondays, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down pre-appointment percentage and the missed opportunities when you don't schedule your patients’ next visits. To learn how to pre-appoint patients and keep them tethered to your practice, listen to Episode 913 of The Best Practices Show!

ACT Dental Team

July 07, 2025

Most dentists I talk to are no strangers to hard work. You put in long days, pour your energy into your team and your patients — but at the end of the month, the numbers just don’t add up the way they should. You feel the effort, but you don’t always see the reward. A key to gaining control of profitability in your

Dr. Barrett Straub

July 04, 2025

You became a dentist for the freedom it provides. But PPOs are putting a chokehold on that freedom! In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to do a deep dive into how you can break free from PPOs for a better practice and better life. They share the tools you can use, what steps to take, and how to choose which PPOs to strategically drop first. If you're ready to reclaim your freedom, listen to Episode 912 of The Best Practices Show!

ACT Dental Team

July 04, 2025

Sometimes, you have a bad hire. But oftentimes, it’s bad onboarding! In this episode of Practical Solutions Day, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you understand the importance of onboarding and how to do it right. To learn how to onboard — not waterboard — new team members, listen to Episode 911 of The Best Practices Show!

ACT Dental Team

July 02, 2025

When you go to a baseball game, do you ever notice the empty seats? That’s missed money for the stadium. And guess what: the same goes for your practice. Your exam chairs are like seats in a baseball stadium. Empty chairs equal lost revenue. A baseball team can’t sell yesterday’s seats, and neither can you.

Kirk Behrendt

June 30, 2025