Must-Know Tips For Hiring The Best Dental Team Members

leadership teamwork Jan 02, 2018

In virtually every endeavor or profession, teamwork is critical to success. Dentistry is no exception; the way employees communicate, deliver quality care, and run their practice can all increase businesses earning potential. The common denominator of leading dental providers all comes down to efficient, hardworking, collaborative team synergy.


But great teams do not happen by accident, and hiring, growing and retaining the right people for your dental practice can be a challenging task. The good news: finding the right people and building an all-star team is possible, and we’re here to help.

In episode #1 of ACT’s “The Best Practices Show,” our CEO, Kirk Behrendt, chatted with Dr. Ken Allen of Caring Smiles in Fort Collins, CO, and asked him to share the secrets and strategies to finding top-notch teammates in the dental industry. In this post, we’ll discuss the primary takeaways from their conversation and offer nine tips to help you refine and...

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9 Treatment Options For The Most Difficult Dental Patients

productivity Jan 02, 2018

Most dentists would agree that wear patients are the most difficult dental patients to treat. Yet, you probably see such patients on a regular basis, so there’s no avoiding the fact that you need to understand how to help them.

In a recent episode of The Best Practices ShowDr. Bill Robbins shared some incredible insight on the thought process behind this major challenge in restorative dentistry.  If you want to watch the entire interview, you can view it here.  Fortunately, there are actually nine ways you can treat these patients, which he shares that cover every unique situation you encounter with those patients you care so much about.

9 Ways To Treat The Most Difficult Dental Patients

Although there are nine ways to treat the most difficult dental patients in total, we can break them down into three subgroups. These first five will refer to specific situations. Then, we’ll cover three general approaches that will work for most...

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7 Words That Are Costing You!

motivation Dec 18, 2017
Our last production meeting was hilarious…
While attempting to come up with funny examples of people doing things “the old way,” the whole conversation turned into stories about our dads.
A few of the gems:
“Decades after the internet was invented, my Dad still had to visit  the Wrigley Field box office to buy tickets…three months in advance.”
“My Dad still calls a travel agent to make airline reservations.”
“My Dad still peruses his box of yellowing road maps before driving anywhere.”
It turns out they all had the same reason for being set in their ways:  “That’s the way I’ve always done it!”
It’s funny when we’re talking about our dads, not so much when we’re talking about your dental practice. Unfortunately we hear those 7 words in many of the practices we work with. That mindset can cost you time and money....
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[Infographic] 5 Hiring Essentials To Find Your Best Dental Team

communication leadership Dec 13, 2017

To help your dental practice thrive, you need to start with a good base: a great team. This includes fellow dentists as well as the front office staff. Use these tips to build the best dental team for your practice. 

Hiring a new team member to your dental practice can be a daunting task. It is important to know your job description and stick to those measures when considering potential candidates. Use these 5 tips to achieve the best dental practice team.


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Optimizing Oral Health Through Care And Education

communication motivation Dec 12, 2017

Dental experts are sought out for vital information and advice regarding oral care. On top of being knowledge keepers, however, it is essential they act as educators as well. Many hygienists and dentists know there is no “one size fits all approach” to patient education and therefore must develop a unique methodology. To ensure oral health is taken seriously outside of the office, dentists must consider every patient’s individual needs and learning style.


Simultaneously adapting your communication style and technical knowledge to address a variety of personalities with different oral health concerns can be immensely challenging.

That’s why we wrote this article. Instead of telling you “what” to say, we are going to focus on maximizing your communication skills.

On top of a dental expert, you’ll become a top-notch motivator and health care provider.

So let’s get to work!

Know Your Patient’s History

Before meeting with a...

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How To Grow Your Dental Practice’s Online Presence In 20 Minutes A Day

How much time do you spend every day improving your dental practice’s online presence?
If you are anything like any other small business owner with a myriad of tasks to attend to, you probably let your digital marketing needs slide. And, that’s not good at all.


Here’s the thing: 81% of online consumers perform online research before deciding which brand can help them best address their needs. If your business doesn’t show up anywhere, then the chances of bringing in new patients are extremely slim.
We get it: digital marketing is a job in and of itself. It requires constant work, focus, and a lot of time  and you’ve got enough to take of already.


The good news is that you can improve your dental practice’s online presence in just 20 minutes a day.


Do you find this hard to believe it?


Well, the truth is that you only...
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How To Calculate The Lifetime Value Of Your Patients

Your patients are the life of your dental practice. Without them, your business couldn’t exist – it’s as simple as that.

But, in spite of their importance, the number of new patients you manage to acquire isn’t the only indicator of success. The total profit they bring in matters just as much. That is why one of the most important metrics you need to track is the lifetime value each of your patients delivers.


In this article, you will find everything you need to understand the importance of this metric and how to calculate and track it.

Let’s jump right in, shall we?

Customer Lifetime Value: A Definition

Before we dive into presenting the steps and strategies for measuring this metric, let’s first consider what this concept entails.

Customer Lifetime Value or CLV is an estimation of the total worth a patient can bring to your dental practice over the entirety of your business collaboration. Simply put, it is a measurement business...

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6 Excellent Ways To Attract More Patients And Skyrocket Your Profit

There is no shortage of dental practices; that’s for sure. As a patient, that’s excellent news. It means you probably have multiple options located near you from which to choose. But, for a dental practice, this means stiff competition.


So, what can you do to stand out from the crowd, boost your visibility, and persuade patients to choose your services rather than those of your competition?

Enter marketing.

With the widespread availability of marketing tools and knowledge sources today, almost anyone can get started with marketing fast and easily. While some simple tips such as creating quality content can prove to be quite helpful, other things aren’t quite as intuitive. A lot of the time, small business owners tend to overspend on their marketing campaigns, focusing on tactics that ultimately don’t bring in the desired effect. They also assume that it’s OK to spend more in the beginning because the new customers they’ll bring in will make...

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7 Proven Steps To Double Your New Patients

new patients Nov 08, 2017

If you’re a licensed dentist, you don’t need to be reminded of the basics of dental work. After all, dental school is serious, sober affair.

The competitive surge in market settings today has many patients searching for more than “just” a dentist.


What Does That Mean?

Focusing on customer service is quintessential in the dental industry. Pleasantries such as a friendly demeanor, reasonable wait times, helpful team members, and comfortable office space are all minor services that can make a tremendous impression on clientele. Most importantly, cultivate strong relationships with your patients. Doing so can increase new-patient numbers and ensure more loyal patients.

Let’s look at the ways dentists can accomplish this:

Create A Warm Environment

First impressions matter. The atmosphere of your practice has a tremendous influence on both new and current patients. For some, a warm, inviting setting and pleasant administrative team is equally important...

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5 Ways To Make Your Dental Practice Run Smoothly

You’d think that the most challenging part about owning a dental practice would be getting things up and running. After you establish a name for yourself and build a customer base, it should be smooth sail from there. Right?

Well, that’s not always the case.


Here’s the hard truth: owning a dental practice is no walk in the park. You need to ensure that your patients get superior oral health care and that your business remains the top choice in their minds. With so much on your plate, it can be easy to get caught up with routine tasks and miss the bigger picture.

Here are five tips that can help you run your dental practice smoothly and turn it into an on-going success story.

1. Understand What Makes Your Practice Different

Your potential patients have multiple options to choose from, some of which are conveniently located in the neighborhoods where they live, so why would they choose you instead of your competitors?

Every business needs a competitive...

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