It may seem like your days feel rushed, unpredictable, and exhausting because you’re too busy, but the problem may actually lie with your schedule. If it’s not designed properly and you’re merely reacting throughout the day, you, your team, and even your patients will feel the stress. That chaos will erode morale
Some days in your practice, everything that can go wrong does. PPO write-offs that shouldn’t exist. A patient who swears they floss every day. A lab case that didn’t make it. A schedule that’s already 40 minutes behind before lunch. That’s not a bad week; that’s a Tuesday. And how your practice responds to
If you want a successful practice, you need a great collections process, and there’s a metric to help measure it — your Accounts Receivable Ratio. It measures how efficient your collection process is at turning production into collection revenue, and you can calculate it with a simple equation: divide your
A successful practice requires a team that is aligned, smart, and healthy, and a weekly meeting will help you accomplish it! Dental teams often struggle because they lack a consistent space to align the team, make decisions together, and address issues before they become problems, which is why the
Have you ever found yourself at the end of a long month, staring at a bank balance that doesn’t match what you thought you’d earned? The P&L says you made money. The checking account disagrees. What gives? Where did the money go?
We broke down Cancellation/No-Show Percentage in our last Data Snapshot, and this week we’re going to take it even further by delving into another important metric: Recaptured Percentage. It measures the percentage of cancelled appointments that you’re able to reschedule, and what it tells you is
Some dreams don’t start with a plan. They start with a conversation—the kind you keep coming back to, late in the evening, when you let yourself think about what you actually want. For Tarah and Tyler Crews, that conversation went on for seven or eight years.
It’s easy to see conflict in the practice and assume that it’s the reason why you’re struggling. However, conflict isn’t inherently a bad thing; after all, it exists in every practice. It becomes a problem when you ignore it, because that’s when resentment grows, communication breaks down, and the practice
You already know how to do great dentistry. That part? You’ve got it. But running a dental practice is a two-part job—and the second part doesn’t come with a residency. The business side of your practice has blind spots. Not the kind you can feel or even notice on a busy Tuesday. These are quiet, invisible gaps that compound over time, draining your revenue while you’re focused on the things you went to school for.
Your schedule is a vital component to your practice’s success, and tracking your Cancellation/No-Show Percentage will help you protect it. This metric is simple to define — it measures the percentage of scheduled appointments that are either cancelled or missed entirely. That simplicity must not undercut its
