Every day we work with dentists who express frustration over a team that fails to meet their expectations. There is the sense that the same issue has been talked about over and over again, yet the delivery of results is never consistent, or always sub-par. I can’t tell you how many times I’ve heard someone say,  “We just need more accountability.” 

I typically follow this statement up with a request to see the systems that would produce said expectations, and I hear something like “well we’ve talked about it plenty, and my assistant knows what she is supposed to do.” Yeah, sure she does. 

Before you point the finger, turn the thumb.

If you truly want to promote accountability in your dental practice, start with yourself. If your team isn’t delivering the result that you want, ask yourself a few questions?

• Have I been clear about my expectations and goals?
• Do we have written agreements about these expectations and goals?...

When you see an airplane overhead, do you ever wonder, “How does that giant metal tube even stay in the air?!”

Your patients may walk into your practice and wonder the same thing. “How do they handle all these patients? How does the doctor know where to go next? How do they keep track of how much everyone owes?” 

Great questions, right?

So, how are your patient handoffs, and the flow between hygienist, doctor, assistants and the front desk? Are your scheduling strategies as efficient as they could be?  How about collections? Are ALL your critical systems in tip top shape?

There’s only one way to know…and airlines know it  well: You have to land the plane before you can work on it! There is no way to perform maintenance on those critical instruments and systems in flight.

The same goes for your dental practice. The strongest ones know they have to “land” for a while to make sure everything is working correctly, and fine...

Are you spending too much time outside of your “circle?”

Your “circle” is where you are performing the tasks you are most gifted in.  The things you were made to do.  Too many times we spend several hours a day on things outside of that circle.

How can you get back inside your circle for the majority of your day, week, and month?  One word:  SYSTEMS.  This can be as simple as putting your supplies back in the same place every day so you’re not wasting time hunting for them, and as big as having a plan in place when a patient cancels or isn’t paying.

Systems take the stress out of life and get you back to doing what you do best.

Do you know how many different possible combinations there are to Starbucks drinks? If you look on Starbucks’ website, you’ll learn that there are 87,000 possible permutations.

Now, Starbucks may not be the world’s best coffee, but it’s pretty good. And it’s pretty consistent. If you look at the side of a Starbucks cup, each one of them has six squares on the label. Howard Schultz says Starbucks’ entire business plan is on the side of that cup. Each one of those squares is a differentiating component of how the coffee is made.

An employee scribbles on the side of the cup and passes it along to the person who’s making the drink. They don’t make eye contact, they don’t look at each other and they don’t even talk. Using the systems on the side of the cup, they’re able to accurately and efficiently communicate which one of the 87,000 possible combinations they’re serving.

In downtown Kansas City, they have one of...

The dentist didn’t mince his words…

“We can’t write worth a *#%!”

The doctor was lamenting that no one in his practice was actually capable of “authoring” the detailed systems they were lacking.

The truth is, great writing skills aren’t what set strong practices apart from those that struggle with systems. The key is working as a team to identify the “why” behind your challenges. 

In the video above, we’ve detailed methods we use with new clients to help them identify and list their strengths and weaknesses. In no time, they’re shoring up the systems that are in need of review, revision, or even creation. 

If you are constantly falling behind, is it because patients regularly show up late? Is the doctor is constantly behind? Are you not blocking enough units for your most-performed procedures (if that’s the case, we have a detailed, free time study kit for you)!

Whatever the problems with your...