You have to have great dental systems in place in your practice, because when you have great systems in place, it allows for predictability. Good dental practice systems help you establish and expect outcomes.
Now, the systems you currently have in place are perfect, meaning that they’re functioning exactly the way you designed them to function. If people don’t pay in your office, it’s because you have trained them that it’s all right not to pay. If people cancel on you, it’s because you’ve trained them to believe that it’s okay to cancel.
We teach people how to treat us—we teach them how to behave, and we teach them how to show up.