Do My Dental Practice Systems Work?

practice systems May 15, 2018

This Is How It Works

You have to have great dental systems in place in your practice, because when you have great systems in place, it allows for predictability. Good dental practice systems help you establish and expect outcomes.

Now, the systems you currently have in place are perfect, meaning that they’re functioning exactly the way you designed them to function. If people don’t pay in your office, it’s because you have trained them that it’s all right not to pay. If people cancel on you, it’s because you’ve trained them to believe that it’s okay to cancel.

We teach people how to treat us—we teach them how to behave, and we teach them how to show up.

Rules Result In Happy Customers

When I fly, I don’t get to the airport and say, “Hey, good to see you guys. I do this all the time, so I’m going to go around security and I’m going to go to the gate, get on my flight and find my own seat.”

At the...

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12 Tips For Successfully Using Group Interviews To Hire Team Members For Your Dental Practice

leadership teamwork Jan 17, 2018

With variable retention rates and Gen Y entering the workforce full-throttle, today’s business owners and management find hiring new team members a time-consuming, but necessary task. The desire to streamline the hiring process is at an all-time high, and while there are many strategies to do so, group interviews are becoming an efficiency trend.


Not only do group interviews provide prospective employees with job information, duties, and company missions, they give tremendous insight into how potential candidates interact with employers, coworkers, and fellow prospects competing for the job.

When you’re in crunch time trying to fill a position, and many prospects on paper have similar educational backgrounds or job experiences, it is critical to pick out the ones that somewhat “mirror” the core values of your practice through a group interview. Here, we’ve provided 12 tips to enhance your group interview experience and ease your hiring process.


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4 Strategies For Transforming Your Front Office Team

Your front office team represents the face of your practice. Because they’re often the first people your patients will interact with, and the communication medium for appointment scheduling and customer service, properly training your front office team is imperative to your office’s success. Read this article to discover how to increase productivity with your front office team.


Improve Your Hiring Techniques

Improving your team’s efficiency starts with the hiring process. When interviewing potential candidates for front office positions, clarify your expectations for short, and long-term development. Outline the specific goals and tasks you’d like to improve, as well as the timeline to illustrate when you hope to achieve them. Before employment, enhancing a prospect’s knowledge-base regarding acceptable insurance plans, training them with company software and phone systems, and bettering their understanding of dental procedures are all ways to...

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7 Inexpensive Methods For Increasing The Number Of Your New Patients

new patients Jan 08, 2018

Dental practices are continually faced with the challenge of attracting and retaining new patients. In today’s competitive market, where providers see substantially less patient traffic than in years past, what makes one practice more desirable than another? How can a provider bring in fresh revenue? While there’s no magic to adding hundreds of patients to your practice instantly, there are multiple strategies you can implement to expand your monthly and annual patient base. What’s better? You don’t have to spend a ton of money to do so — just use these seven tips to get started.

Pick Up The Phone

According to Dr. Christopher Phelps, up to a third of new patient calls are never answered by an office team, and it’s easy to understand why. Universally, the small, collaborative groups running a private dental practice almost always have their plates full. However, data has illustrated that many new patients call during office downtime or busy time,...

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How To Create An Attractive Ad For The Best Prospects In Your Practice

communication leadership Jan 05, 2018

A collaborative, efficient team dynamic is critical to the success of a dental practice. However, “how” to build such a team is often an elusive concept. One of the most common questions we hear from clients is, “How do I hire the right people?”


In a previous post, we shared some key takeaways from Kirk Behrendt’s recent discussion with Dr. Ken Allen in episode #1 of our podcast. In that episode, Kirk asked Dr. Allen to share some tips on hiring the best dental team members. Here we’ll delve a little deeper, and review a particular step of the hiring process that is often overlooked – writing a great ad. Read on to learn about the structure of attractive job advertisements, and how their proper assembly can draw top-notch potential to your dental practice.

The Anatomy Of A Great Ad

Creative – Don’t restrict yourself to operating within the box of job ad standards – people naturally gravitate toward original...

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Must-Know Tips For Hiring The Best Dental Team Members

leadership teamwork Jan 02, 2018

In virtually every endeavor or profession, teamwork is critical to success. Dentistry is no exception; the way employees communicate, deliver quality care, and run their practice can all increase businesses earning potential. The common denominator of leading dental providers all comes down to efficient, hardworking, collaborative team synergy.


But great teams do not happen by accident, and hiring, growing and retaining the right people for your dental practice can be a challenging task. The good news: finding the right people and building an all-star team is possible, and we’re here to help.

In episode #1 of ACT’s “The Best Practices Show,” our CEO, Kirk Behrendt, chatted with Dr. Ken Allen of Caring Smiles in Fort Collins, CO, and asked him to share the secrets and strategies to finding top-notch teammates in the dental industry. In this post, we’ll discuss the primary takeaways from their conversation and offer nine tips to help you refine and...

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9 Treatment Options For The Most Difficult Dental Patients

productivity Jan 02, 2018

Most dentists would agree that wear patients are the most difficult dental patients to treat. Yet, you probably see such patients on a regular basis, so there’s no avoiding the fact that you need to understand how to help them.

In a recent episode of The Best Practices ShowDr. Bill Robbins shared some incredible insight on the thought process behind this major challenge in restorative dentistry.  If you want to watch the entire interview, you can view it here.  Fortunately, there are actually nine ways you can treat these patients, which he shares that cover every unique situation you encounter with those patients you care so much about.

9 Ways To Treat The Most Difficult Dental Patients

Although there are nine ways to treat the most difficult dental patients in total, we can break them down into three subgroups. These first five will refer to specific situations. Then, we’ll cover three general approaches that will work for most...

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7 Words That Are Costing You!

motivation Dec 18, 2017
Our last production meeting was hilarious…
While attempting to come up with funny examples of people doing things “the old way,” the whole conversation turned into stories about our dads.
A few of the gems:
“Decades after the internet was invented, my Dad still had to visit  the Wrigley Field box office to buy tickets…three months in advance.”
“My Dad still calls a travel agent to make airline reservations.”
“My Dad still peruses his box of yellowing road maps before driving anywhere.”
It turns out they all had the same reason for being set in their ways:  “That’s the way I’ve always done it!”
It’s funny when we’re talking about our dads, not so much when we’re talking about your dental practice. Unfortunately we hear those 7 words in many of the practices we work with. That mindset can cost you time and money....
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[Infographic] 5 Hiring Essentials To Find Your Best Dental Team

communication leadership Dec 13, 2017

To help your dental practice thrive, you need to start with a good base: a great team. This includes fellow dentists as well as the front office staff. Use these tips to build the best dental team for your practice. 

Hiring a new team member to your dental practice can be a daunting task. It is important to know your job description and stick to those measures when considering potential candidates. Use these 5 tips to achieve the best dental practice team.


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Optimizing Oral Health Through Care And Education

communication motivation Dec 12, 2017

Dental experts are sought out for vital information and advice regarding oral care. On top of being knowledge keepers, however, it is essential they act as educators as well. Many hygienists and dentists know there is no “one size fits all approach” to patient education and therefore must develop a unique methodology. To ensure oral health is taken seriously outside of the office, dentists must consider every patient’s individual needs and learning style.


Simultaneously adapting your communication style and technical knowledge to address a variety of personalities with different oral health concerns can be immensely challenging.

That’s why we wrote this article. Instead of telling you “what” to say, we are going to focus on maximizing your communication skills.

On top of a dental expert, you’ll become a top-notch motivator and health care provider.

So let’s get to work!

Know Your Patient’s History

Before meeting with a...

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