Let’s talk about the heartbeat of your practice: your administrative team. These amazing individuals are the first and often last impression patients have of your practice. They handle a whirlwind of tasks, from scheduling appointments to managing billing. Yet, how often do we treat them like… well, furniture? “Let me walk you up to the front desk.” “You can schedule your follow-up with the front desk.” “The front desk can give you more information.”

Kirk Behrendt

August 19, 2024

Ever feel like your to-do list is a game of kick the can? We've all been there. Between appointments, staff management, and the never-ending stream of details, it's easy to let minor issues linger.

Kirk Behrendt

August 12, 2024

Insurance can be a source of incredible frustration, so having a strategy around managing it will help to relieve those frustrations. It’s important to note that this is going to require your whole team’s effort, which means you’re going to need one crucial component: alignment. Regardless of your relationship with

Robyn Theisen

August 10, 2024

Sometimes, patients come in with concerns that go deeper than a stubborn bit of popcorn. They might grumble about a specific treatment, express hesitation about a procedure, or simply seem withdrawn. But before you jump to conclusions about what’s bothering them, consider that the problem might lie deeper.

Kirk Behrendt

August 05, 2024

As I write, our entire ACT team is traveling here to Milwaukee for our quarterly planning meeting. Our strategic rhythm parallels the process we coach our clients through and there is a very specific reason for this rhythm. What is the 90 Day Pause? Neuroscience has indicated that businesses, and the humans that run them, get sidetracked and need to pause about every 90 days. This is intentional and very important. Without the pause, evidence shows we move farther and farther from our intended business goals. Why? Because life happens and over time it becomes more challenging to see the bigger picture while one is working day to day in the business.

Dr. Barrett Straub

August 05, 2024

There are times when running a dental practice can feel like navigating a minefield of feedback. A patient mentions a long wait time. A colleague suggests a new approach to a procedure. Sometimes it feels like everyone's a critic! Before you put up your defenses, take a deep breath and remember to quit taking it personally (QTIP).

Kirk Behrendt

July 29, 2024

Building a great practice requires the use of systems in order to create efficiency in your day-to-day operations, but many leaders struggle with their implementation. However, it doesn’t have to be a complicated process, because there’s one simple system you can start using immediately: the

ACT Dental Team

July 27, 2024

Working toward being 100% Out of Network? There are some habits you should adopt now. All too often we see dentists work toward going OON using the same habits and behaviors they developed while practicing as a contracted PPO provider. This doesn’t normally work very well. Why? Fee for service dental patients have no financial incentive to be your patient. They represent a true consumer and will demand a higher level of service and attention. If you are on the path to insurance independence or wanting to start this journey, work to develop the following habits before dropping your PPOs.

Dr. Barrett Straub

July 23, 2024

Let’s face it: a trip to the dentist isn’t high on the list of things most people get excited for. But have you ever stopped to wonder why some patients are especially hesitant when it comes to scheduling something as simple as an annual check-up? There's often a tangled web of reasons behind their hesitation. Fear of the dentist, time constraints, budget woes, and even trust issues can all play a role.

Kirk Behrendt

July 15, 2024

There’s a secret to drastically improving your patient experience, and it might surprise you: better chairside chemistry with the person working next to you! When you and your assistants are aligned, you’ll flow like a well-oiled machine, and your patients will feel it. Your workflow will become more

Courtney Dalton

July 13, 2024