You’re sitting in the exam room. You listen as a hygienist explains to the patient what’s wrong with a specific tooth. As your hygienist speaks, they stumble over their words, and they forget a couple details. After the patient leaves, the hygienist comes to you for feedback, and you say with a polite smile, “That was good!” Don’t say “that was good” if it wasn’t that good!
Let’s say your patient needs a new crown. You’re about to mention this when something stops you. You realize the patient is wearing a faded T-shirt and ripped jeans. An hour ago, you saw them drive into the parking lot with an old pickup truck. And you overheard the admin staff say your patient is a construction worker. That’s what we call a wallet biopsy.
The holidays are here. Our bellies are full of turkey, and Christmas is just around the corner. It’s a time of year I really enjoy, wishing it would slow down so I could savor it a bit more. But as a private practice owner for nearly two decades, I know this season also comes with its challenges.
One of the most challenging aspects on the business side of dentistry is making your practice stand out from the rest. An incredible concept we learned about through EOS is called your 3 Uniques, and it’s a powerful tool you can use to attract the right patients, build a stronger brand identity, and stand out
Have you ever shared a meal with someone, and they were on their phone the entire time? We’ve all experienced this at least once. It’s frustrating when people just can’t seem to put down their phones . . . even at a holiday dinner!
What do football, volleyball, basketball and dentistry have in common? They’re all team sports! You and the other dentists are on the same team. You should work together like one! Don’t play favorites. Don’t point fingers when something goes wrong. Don’t follow one colleague and ignore the others. The leadership team shares a common goal, and they align themselves in order to achieve it.
Patient retention is a crucial component to building a great practice, and when you can make your patients feel cared for, seen, and heard, it’s going to solve the problem of high patient churn. They’re going to keep coming back, and they’re going to recommend you to their friends and families. Trust creates
Join ACT Dental as we take the To The Top Study Club on the road! Nestled in the heart of Napa Valley at the Meritage Resort & Spa, ACT Dental is happy to invite you to an amazing experience for dentists to work on the “smart” side of their business while indulging in the essence of Napa's wine country.
Meet Eastside Dental—a practice in Milwaukee that values giving back. The team at Eastside recently hosted their Community Giveback Day. On this day, they give away FREE dentistry to people who need it but can’t afford it. The doctors donate everything from routine cleanings to extractions. You’d be surprised how many people need treatment. The line was out the door, and some patients drove from an hour away!
It’s incredible the impact your patients have on your emotional state—there are patients who immediately induce anxiety when you see them on the schedule, and there are those that inspire peace. When you have great patients, you have a great day, and when your schedule is full of those people, every day
