Patients care about their teeth. They want dentists who care, too. We’ve heard the same stories over and over from patients who went to DSO offices. They thought the dentists cared because… “They gave me a goodie bag!” “They scheduled me the next morning!” “They complimented my outfit!”
Communication is one of the factors that will make or break a workplace. If there’s a breakdown in communication, it negatively affects the patient experience and team dynamics, but when the team understands one another, it elevates those aspects. The key is understanding that different people
Do you ever feel like you’re being…followed? You walk to your car after work. The wind picks up, and chills shiver down your spine. Later that night, you wake up in a cold sweat, terrors still lingering in your mind. Whether you’re driving, in a meeting, eating dinner, or playing with your kids, the feeling never leaves you.
We have reviewed the importance of Gross Profit Percentage in our previous Data Snapshot, but there’s a further step in understanding your practice’s finances: True Profit. Your true profit is the money you have left over after you’ve covered overhead,
You’ve got an idea, and you think it’s brilliant. Your team will feel the same, right? Well, maybe not at first. No matter how brilliant your idea is, change can scare people. You might think, “I’m excited about this idea! Why aren’t they?”
Leadership is hard, and there’s no avoiding that fact. Every day you run into the same problems, like staff issues, conflicting decisions, or stalled growth, but the reality is that many of these struggles aren’t problems inherent in your business—they’re alignment problems. When the leadership isn’t aligned, it
There’s no debating it: AI is here, and it’s here to stay. We know, this can sound pretty scary! AI isn’t all bad, though. In fact, it can do a lot of good things for your practice. With the power of AI, you don’t have to write notes by hand. AI saves plenty of time by recording your conversations with patients. Scanning technology has evolved, too, helping dentists uncover tooth decay sooner than ever before.
Your gross profit percentage is the revenue you have remaining after all your direct costs are paid, and in this sense, it’s essentially the opposite of overhead. This metric plays a huge role in indicating the health of your practice, because profit is the oxygen your practice needs to function. Without it, your practice
Try this experiment: go into your kitchen, then turn on the faucet. Cup your hands under the running water. Now, carry that water across the room. What happens? The water spills everywhere! No matter how hard you try, that water will seep through your fingers…and make a huge mess. Water needs a container. So does your practice.
Few things are more frustrating than pouring time and energy into hiring, only to watch your new team member walk out the door. When turnover is high, especially with new hires, it’s more than just inconvenient, it’s a costly, culture-draining problem. That’s why retention isn’t just important; it’s essential.
