A lot of dental stories start the same. You graduate from dental school, then you buy a small practice. This is how it began for Dr. Kym Fritz-Pluym and Dr. Evan Pluym. Unfortunately, owning a private practice wasn’t the dream they thought it would be. No one taught Kym and Evan how to be leaders. They felt pressured to have all the answers, when in reality, they didn’t. As they struggled to lead the practice, Kym and Evan cycled through associates who didn’t fit their vision. Culture was lacking, and they weren’t aligned.

Kirk Behrendt

June 16, 2025

I’ve seen too many dentists working incredibly hard, only for them to be shocked that what they’re getting in return is less than expected. The truth is, there are hidden gaps within every practice where money silently drains away, and learning how to close them is crucial not just to make more money, but to

Robyn Theisen

June 13, 2025

There’s one thing your team agrees on. They all hate meetings! Meetings are often seen as a waste of time. Problems get brought up, but they don’t get resolved. You’re just recycling the same garbage from last week! There’s nothing inherently wrong with meetings. It all comes down to using that time wisely. To turn your meetings around, you need an agenda.

Kirk Behrendt

June 09, 2025

We’ve recently dealt with both Gross and Net Production, but in between both of those KPIs lies another, incredibly important one: your Write-Off Percentage. Your Net Production is your collectable potential, but your write-offs are one of the factors that impact that potential. They help determine the size of your

Dr. Barrett Straub

June 06, 2025

Life is a lot like cooking. You have no clue where it’s going! Cooking is messy. Dishes are everywhere, and the counter is covered in spills. The same thing happens when you’re trying to achieve a goal. Before you reach the finish line, you’re going to face obstacles. So much happens when you travel from A to Z. And it never looks pretty. There’s no avoiding it: the middle is MESSY.

Kirk Behrendt

June 02, 2025

Your team is truly your greatest resource, but when you have the wrong person, it’s detrimental to the rest of the team. You’ve worked hard to create your business and team, and preserving that team morale is crucial to your business’ existence. Like Kirk says, “Nothing frustrates a great team member

Adriana Booth

May 30, 2025

I loved collecting baseball cards as a kid. It was so cool to see all the different players! Now, I don’t look at the pictures. I’m more curious about the player stats. To be honest, I didn’t really notice them until I got into dentistry. Just like baseball players, your patients have hidden stats, too. They all have an APV, or annual patient value. You want to collect patients with a high APV!

Kirk Behrendt

May 26, 2025

We learned last time why Gross Production is the most useless KPI, but that doesn’t mean that all production isn’t important. Net Production is your Gross production, but minus all the adjustments, write-offs, and discounts. In essence, it’s your maximum collectible amount, and that’s a KPI you must pay

Dr. Barrett Straub

May 23, 2025

A dentist’s number one tool is their team, which is why hiring the right person is crucial. When you have the right person in the right seat, it reduces stress and enables you to focus on running a thriving practice and doing what you do best. When you make mistakes in the hiring process and bring the wrong

Michelle Wakeman

May 16, 2025

Late payments hurt your practice. If you charge a hundred bucks, and several weeks go by, you’re not getting a hundred bucks. The value of the dollar declines BY THE DAY! Studies have shown that collections drastically decrease after the 90-day mark. The later the payment, the less money you get.

Kirk Behrendt

May 12, 2025