About 50% of your new patients will not return. Why does that happen, and what can you do about it? In this episode, Kirk Behrendt brings in Brad James, director of SMB sales at Kleer and Membersy, to explain the true problem you have in your practice. You don't have a new patient problem — you have a patient loyalty problem! To learn what's keeping new patients away and how to create loyalty in your practice, listen to Episode 923 of The Best Practices Show!

ACT Dental Team

July 30, 2025

Try this experiment: go into your kitchen, then turn on the faucet. Cup your hands under the running water. Now, carry that water across the room. What happens? The water spills everywhere! No matter how hard you try, that water will seep through your fingers…and make a huge mess. Water needs a container. So does your practice.

Kirk Behrendt

July 28, 2025

You can’t recapture 100% of your cancellations — but you can get 80% or more! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down recaptured percentage, how to track it, and ways to create a strong system to increase reappointment. To learn the secrets for actively rescheduling patients, listen to Episode 922 of The Best Practices Show!

ACT Dental Team

July 28, 2025

Few things are more frustrating than pouring time and energy into hiring, only to watch your new team member walk out the door. When turnover is high, especially with new hires, it’s more than just inconvenient, it’s a costly, culture-draining problem. That’s why retention isn’t just important; it’s essential.

Adriana Booth

July 25, 2025

Hygiene is more than just preventative care. It’s a way to tether patients to your practice! In this episode, Miranda Beeson, ACT’s director of education, brings in four amazing ACT team members to share some of their best practices and insights for building value through hygiene. Hygienists are more than just “mouth janitors”! To learn of all the ways they provide value for your practice, listen to Episode 921 of The Best Practices Show!

ACT Dental Team

July 25, 2025

Traditional annual performance reviews don't work — and there's data to show it! In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share what you should know about annual performance reviews, how to rethink them, and tips for making them more effective. To learn the best ways to give feedback to your team, listen to Episode 920 of The Best Practices Show!

ACT Dental Team

July 23, 2025

Buying a new home is exciting…until everything starts to break. At first glance, the house looks great. After a few months of living in it, though, problems seem to come out of nowhere. The dryer breaks down. A pipe bursts under the sink. The gutters are clogged with leaves.

Kirk Behrendt

July 21, 2025

Cancellations will always happen — but there's a way to reduce and prevent them from happening! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down cancellation and no-show percentage and what you can do if you have high levels of broken appointments. Stop making it too easy to cancel! To learn the secret to getting patients to show up, listen to Episode 919 of The Best Practices Show!

ACT Dental Team

July 21, 2025

Overhead — it’s one of those sneaky things that quietly chips away at your profitability if you’re not paying attention. The higher your overhead percentage, the harder it is to actually keep what you earn. But the good news? You have more control over it than you might think.

Dr. Barrett Straub

July 18, 2025

You might think you're great at multitasking — but you're really not! In this episode, Kirk Behrendt brings in Renae Graeff, one of ACT’s amazing coaches, to share how to maximize your dental assistants’ skills so you can fully utilize them to better your practice. Don't try to do it all! To learn how to empower your assistants so they become more capable, more fulfilled, and a better partner for patient care, listen to Episode 918 of The Best Practices Show!

ACT Dental Team

July 18, 2025