We’ve talked about various leading and lagging indicators over the past few weeks, including the ultimate lagging indicator and my least favorite KPI: Gross Production. You produce a number, but there’s more to the story than that number. Everyone’s story is different, and yours will tell you how you got to
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Establishing core values is the most important thing you will do for your practice. But core values aren’t just words on the wall! In this episode, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share how to keep your core values alive and prevent them from becoming stale over time. To learn how to make core values the heartbeat of your practice, listen to Episode 936 of The Best Practices Show!
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Are you unhappy with your practice and feeling stuck? In this episode, Kirk Behrendt brings in Dr. Pamela Maragliano, chief editor of Dental Economics, to inspire you with her journey to pursue excellence with confidence. Stop compromising your values to make others happy! To learn how to build your ideal vision, team, and practice, listen to Episode 935 of The Best Practices Show!
Patients care about their teeth. They want dentists who care, too. We’ve heard the same stories over and over from patients who went to DSO offices. They thought the dentists cared because… “They gave me a goodie bag!” “They scheduled me the next morning!” “They complimented my outfit!”
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Uninsured patients are afraid of the dentist. But it’s not the pain they're scared of! They don't have coverage, and they're anxious about the cost. In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share how to remove this barrier and grow your collections by 182%. To learn the easier way to get patients through the door and accept treatment, listen to Episode 934 of The Best Practices Show!
Communication is one of the factors that will make or break a workplace. If there’s a breakdown in communication, it negatively affects the patient experience and team dynamics, but when the team understands one another, it elevates those aspects. The key is understanding that different people
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Do you ever wish you had a second set of eyes — without the headache of opinions and emotions? Well, now it’s possible! In this episode, Kirk Behrendt brings back Mike Buckner, executive vice president of revenue at Pearl, to showcase the impact of using AI to provide better care for your patients. To learn how AI will help you detect problems earlier, more accurately, and even more quickly, listen to Episode 933 of The Best Practices Show!
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You don't need to work harder, and you don't need to produce more. You just need to collect what you're owed! In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to show you how much money you're leaving on the table and how to tighten your collection gap. To learn how to start collecting 100%, listen to Episode 932 of The Best Practices Show!
Do you ever feel like you’re being…followed? You walk to your car after work. The wind picks up, and chills shiver down your spine. Later that night, you wake up in a cold sweat, terrors still lingering in your mind. Whether you’re driving, in a meeting, eating dinner, or playing with your kids, the feeling never leaves you.
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You want to fill your practice with cash-paying patients. But being uninsured doesn't mean more loyalty and more treatment! In this episode, Kirk Behrendt brings back Dave Monahan, founder and CEO of Kleer, to share some shocking data on cash-paying patients and why you need to invest in a membership plan for your practice. To learn how to increase the number of ideal, cash-paying patients, listen to Episode 931 of The Best Practices Show!
