Embrace Quadrant Dentistry; Make Sucktember Your Best Month Ever!

practice management Jul 27, 2020

Fall is coming and you know what that means...football season, pumpkin spice EVERYTHING, and every dentist’s favorite -- Sucktember (dun dun dunnn…). For the ACT Dental coaching team, this means calls from doctors that are constantly asking, “what can I do to increase the efficiency and productivity of my practice?” This year, as practices around the country brace for the potential of slower than usual fall schedules, this question becomes particularly pertinent. 

A quick internet search on the topics of increasing production and efficiency in the dental office will produce hundreds of articles and a multitude of checklists offering tips on how to improve these items. Most will talk about transitioning to a paperless environment, having systems in place, hiring and training the right team members, and learning how automation can benefit your team. 

These are all great. These all take a lot of time. 

So what can you do today, and tomorrow, that...

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How to Ask Dental Patients for Money, and Get It!

How many times have you purchased goods or utilized services that you didn’t expect to pay for?? I don’t know about you, but for me, that number is pretty much zero.

I think we can all agree, goods and services, especially those of value, cost money.

So why do dental professionals, and their teams, have such an issue asking for payments from patients for the valuable services they provide?

For some reason, paying for the services that are received, and even more so paying for them on the day they are received is an idea that has permeated every business and industry except dentistry.

As a dentist and a healthcare provider, you signed up to provide excellent care to your patients, yet the “health” of the practice can not be lost in this transaction. In order to provide quality patient care, to afford the team you need, to purchase equipment and PPE, patients must say yes to both the care and the financing that goes along with it. The practice must collect for...

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Motivate Your Patients Out Of Fear And Back Into The Practice

communication Jun 30, 2020

After months of your office being closed, you’re finally back at it. The books are full. The schedule is productive. Heck, you just had a record-breaking month; things are looking good.

Yet looking forward on the schedule there are openings. In fact, there are a lot of openings. You check in with your treatment coordinator and the list of broken appointments that need to be rescheduled has been exhausted. 

One list, however, has grown. That list of “call me after COVID” patients increases daily, and the team doesn’t know how to work through the very real fear and hesitation that has paralyzed so many of us.

What now? How do we reach out to these fearful patients? How do we connect and let them know, “I’ve got you. The many layers of PPE that I wear for each and every one of my patients are not just to keep me safe, they are to keep you safe too.”

How do we keep schedules full, and help our patients overcome their fear?

What dental...

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Squirrel! Or, How I Learned To Stay Focused At Work

productivity Mar 02, 2020
 

It’s way too easy to get distracted by squirrels.

No, not the furry little rodents – although if you’ve ever seen them outside your office window, they are pretty amusing to watch. “Squirrels” are those little distractions that seemingly pop up out of nowhere, completely derailing your ability to work.

You can be working, minding your own business, when poof! A squirrel arrives to distract you. Then another appears. And another. And another! Pretty soon, you forget what you were working on in the first place.

Squirrels come in all different shapes and sizes. A squirrel could come in the form of a team member sharing a crazy story in the break room. Maybe it’s an email notification popping up that your Amazon order has shipped. Perhaps the business renting out a nearby suite is doing construction. Squirrels are a part of everyday life, and you have to learn how to squash them when they inevitably arrive.

So, how do you deal with squirrels? Grab...

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How Poor Communication Impacts Your Practice

communication Feb 18, 2020
 

Communication is the responsibility of one person and one person only: the sender. If the sender fails to effectively share information with the recipient, then it isn’t the recipient’s fault if plans go awry.

Have you ever gone to the grocery store only to find yourself with a shopping list you can’t understand? Perhaps your partner used shorthand you’ve never seen before, or you can’t read your mom’s handwriting on her recipe. We can celebrate the small victory that you even have a list – writing things down is an important part of the communication system – but it’s hardly useful if it isn’t conveying the information that you need. If you want someone to pick up the exact ingredients you need from the store, you’d better make that shopping list crystal clear. Even if it seems redundant, it’s better to overcommunicate than to have to make another trip to the store.

Effective communication is your...

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A Valentine's Day Classic From Cupid Kirk

motivation Feb 14, 2020
 

The day is fast approaching. You know, that day. Soon the greeting card aisle at the drugstore will be packed with panicked, confused, wannabe Cupids. The floral department at your grocery store will look like a scene from The Walking Dead. There will be a zombie apocalypse of procrastinating dudes delaying their best intentions until the last minute. Don’t even bother trying to find a dinner reservation.

Whether you love love or think Valentine’s Day is a load of hogwash (or maybe both), it’s hard to ignore all the marketing aimed at this holiday. And yet, we often delay buying tokens of our affection for loved ones until the very last minute. Surely, it’s not because of a lack of appreciation. Maybe you have another love language, like acts of service. Or perhaps you’re so wrapped up in your practice that you aren’t even sure what month it is.

Cupid Kirk has been known to fill out that card on February 14…in the garage…at...

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Coaches Need Coaches Too

leadership motivation Jan 27, 2020
 

Having a great business? Hard. Building a great team? Also hard. Putting those two together? Incredibly hard.

That’s why believe everyone should have a coach.

Here at ACT Dental, we walk that talk. Yes, even a coaching company has a coach.

We recently had our coach spend some time with us at the office. It was an incredible experience. With our coach’s help, we were able to:

  • Consolidate and present everything we’re currently doing
  • Clarify the goals and the vision for this year
  • Define useful metrics
  • Outline the strategy to achieve our goals

We’re an entire office full of coaches, but we wouldn’t have been able to achieve the same results by ourselves. That’s because we’re so close to the work that it’s hard for us to see the big picture. Goal setting becomes much easier when you have an outsider helping you sort the pieces. It’s even better when that person has experienced the same challenges that your team is...

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Are You Above the Line or Below the Line?

Uncategorized Jan 17, 2020
 

You’re never neutral in a situation. You’re either a positive influence or a negative influence. It all comes down to mindset: do you have above the bar thinking, or below the bar thinking?

When you are thinking above the bar, you see opportunity. You’re open to new ideas and curious about exploring new topics. You’re excited about learning.

Above the bar thinking allows you to see everyone as an ally supporting your growth. It helps you to be a great listener and to question your own beliefs so that you can grow.

When you think above the bar, you say things like:

  • “I take responsibility for my part in whatever is happening.”
  • “I am open and coachable. I have an outward mindset.”

When you’re below the bar, everything and everybody is a problem. You’re closed off from others and from new opportunities. You’re defensive about your choices. You are uninterested in anything other than being right.

Below the line thinking...

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Which Side Of The Bar Are You On?

motivation Jan 16, 2020
 

You’re never neutral in a situation. You’re either a positive influence or a negative influence. It all comes down to mindset: do you have above the bar thinking, or below the bar thinking?

When you are thinking above the bar, you see opportunity. You’re open to new ideas and curious about exploring new topics. You’re excited about learning.

Above the bar thinking allows you to see everyone as an ally supporting your growth. It helps you to be a great listener and to question your own beliefs so that you can grow.

When you think above the bar, you say things like:

  • “I take responsibility for my part in whatever is happening.”
  • “I am open and coachable. I have an outward mindset.”

When you’re below the bar, everything and everybody is a problem. You’re closed off from others and from new opportunities. You’re defensive about your choices. You are uninterested in anything other than being right.

Below the line thinking...

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Which Side Of The Line Are You On?

motivation Jan 12, 2020
 

The new year is a time for contemplation. Many people use this opportunity to reflect on the past and think about creating a better future. They set resolutions, write in their goal journals and hit the gym in hopes of a #NewYearNewYou.

We welcome this time as a chance to reset; a chance to get our lives in order. After all, life can be a little messy. It’s tricky to maneuver through all of our personal and professional demands each day – and still squeeze in a workout.

Right now, at the beginning of another new year, you are at a crossroads. There is a line dividing all of the happy years of your past, and the unknown years of your future.

 

You could be on the side of line where you are living in the past. You tell yourself that your best years are behind you, and that you have nothing to look forward to in the future. To use another metaphor, you’re playing the back nine holes and thinking about how to pack it in.

Or, you can be on the other side of the...

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