How good is your team at capturing opportunities over the phone? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient call conversion percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to help your team with their phone skills and save thousands on marketing, listen to Episode 961 of The Best Practices Show!
Remember Dr. Evil in Austin Powers, sitting in his swivel chair with his pinky raised, casually dropping his signature line: "How about no?" He had it figured out. No justification. No over- explaining. Just a clean, unapologetic no. Meanwhile, you’re drowning in yeses: • Yes to the last-minute emergency add-on • Yes to covering another shift • Yes to the CE course you don’t need • Yes to everything except the one thing that actually matters—your sanity.
Your Production Per Day is fairly simple: it’s the total dollar value of treatment completed and posted in a single day. You can measure it for the entire office or for specific providers, and it’s incredibly useful.
Airway dentistry isn't just a fad — it’s here to stay! In this episode, Kirk Behrendt brings in Dr. Meggie Graham and Dr. Liz Turner, founders of the Untethered Airway Health Center, to talk about the growing field, what airway health really means, and why it’s important to integrate it into your practice. To learn how you can impact your patients’ health no matter their age, listen to Episode 960 of The Best Practices Show!
How do you sell dentistry without selling? In this episode, Kirk Behrendt brings in Dr. Tom Hedge, founder of The Houston Dentists Tanglewood, to review a recent presentation he gave at Smile Source Exchange and share his secret to selling dentistry without actually selling. To learn how to get patients to buy without feeling like they're sold to, listen to Episode 959 of The Best Practices Show!
You know the type. The clipboard-carrying, motivational-quote-posting, trying too hard to be “punny” boss. You worked for one once. Maybe you worked for several. You swore you’d never become that person. Then you opened your own practice.
Are your new patients one-and-done, or do they stay with you long term? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient re-appointed to hygiene percentage, how it affects your practice, and ways to improve your numbers. To learn how to create long-term patient relationships by re-appointing to hygiene, listen to Episode 958 of The Best Practices Show!
Your Core Values are so much more than words — they’re the heartbeat of your culture. They shape every aspect of your practice, and when you keep them alive, they become a powerful filter for hiring, accountability, and team alignment. Kirk says it all the time, and it’s so true: “All roads lead back to Core
When you're burned out, it leads to chaos. Luckily, there's a cure! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share five steps to create a solid system that will keep your practice running smooth and stress-free. To learn how better systems can bring joy back into your practice, listen to Episode 957 of The Best Practices Show!
Do you and your team constantly feel overwhelmed? In this episode, Kirk Behrendt brings in Michelle Wakeman, one of ACT’s amazing coaches, to explain five reasons why and what you can do to reduce burnout and overwhelm. Feeling overwhelmed is normal — and it’s fixable! To learn how to be less stressed and more productive so you can take better care of your patients, listen to Episode 956 of The Best Practices Show!
