You had the perfect day planned. Every appointment strategically placed. Buffer time built in. Your hygienist prepped. You even remembered to eat breakfast! Then your hygienist texts at 7:15am—she’s got the flu. Your 9am shows up without the pre-treatment x-rays you requested. The lab calls about a crown redo…. and it’s only 9:30.
In our last Data Snapshot, we broke down Production Per Day, and one of the factors that impacts it is today’s topic: Production Per Visit. It’s the average production generated during each patient appointment, and you can calculate it by dividing your total production by the number of patient visits over a set
Do too many of your patients owe you money? It’s a symptom of an even bigger problem! In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to break down overdue accounts and share a four-step solution to eliminate it from your practice. To learn how to collect from patients before day 30, listen to Episode 965 of The Best Practices Show!
Every healthy practice needs new patients. But you don't want to just have “more”. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient count and new patient growth, how to calculate actual patient growth, and what you can do to improve your numbers. To learn how to keep a consistent active patient count that's right for your practice, listen to Episode 964 of The Best Practices Show!
You want to show appreciation to your team. So you grab a generic gift card, sign up for that sock-of-the-month club, or maybe splurge on a pizza party. But here’s the problem: you’re guessing. Your hygienist might hate pizza. Your assistant might already have 47 Starbucks cards she hasn’t used. Your front desk coordinator might be rolling her eyes at another pair of novelty socks.
A strong practice culture is crucial to a successful practice, but there are seven habits that threaten to destroy it. These habits won’t collapse it overnight, but rather erode it slowly by weakening trust, communication, and accountability. In fact, you may not even realize you’re being silently sabotaged!
Do your hygiene visits feel too routine? Do your patients devalue appointments? In this episode, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with four ways to reinvent your hygiene op so you can take it from being transactional to transformational for your patients. To help patients feel educated, motivated, and to value hygiene, listen to Episode 963 of The Best Practices Show!
How do you build a general practice that can pay the bills? In this episode, Kirk Behrendt brings back Dr. John Cranham, co-founder of Cranham Culp Digital Dental, to share his tips for balancing bread-and-butter dentistry with your niche so you can have a fulfilling and profitable career. To learn how to build a healthy general practice that you enjoy, listen to Episode 962 of The Best Practices Show!
How good is your team at capturing opportunities over the phone? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient call conversion percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to help your team with their phone skills and save thousands on marketing, listen to Episode 961 of The Best Practices Show!
Remember Dr. Evil in Austin Powers, sitting in his swivel chair with his pinky raised, casually dropping his signature line: "How about no?" He had it figured out. No justification. No over- explaining. Just a clean, unapologetic no. Meanwhile, you’re drowning in yeses: • Yes to the last-minute emergency add-on • Yes to covering another shift • Yes to the CE course you don’t need • Yes to everything except the one thing that actually matters—your sanity.
