Having a full schedule is crucial, and one way to ensure that is to focus on your Pre-Appointment Percentage. It refers to the percentage of active patients who leave your office with a future appointment already scheduled, and you can calculate it by dividing the number of active patients who are scheduled for a
One difficult case. One bad month. One unhappy patient review. It’s one thing after another and, suddenly, it feels like everything is falling apart. Your whole practice seems broken. But is it really?
It doesn’t matter how great your practice is; even if you have the best systems, patients, and clinical skills in the world, if you keep hiring the wrong people, your culture will always suffer. You need the right people in the right seats, and that means improving your hiring process. However, when you truly break it
Common sense just isn’t so common anymore, and you’ve probably seen examples pop up daily at your practice. Patients are eager to pay for expensive veneers… but refuse to floss. They insist they don’t need X-rays because TikTok says they’re dangerous. Even staff can be guilty: a team member shows up late and acts surprised that it’s a problem.
In our last Data Snapshot, we broke down why it’s important that your patients agree to treatment, and this week we’re going to dive in even further by discussing the Treatment Dollar Amount Percentage. What that measures is the total treatment dollars presented that patients agree to move forward
Collecting payments in a dental office is a lot like picking the right wing sauce. Go too sweet, and nobody takes you seriously. Go too spicy, and you burn the relationship. The secret? Finding that perfect middle ground.
When you work harder and harder each year, you’re going to be more profitable, right? Unfortunately, there are invisible cracks in your systems where money is slipping out. As a result, you’re running on a hamster wheel and getting more and more stressed without seeing any real profit increase.
When people think their overhead is too high, many dentists start by looking at supplies, even though it is a relatively small percentage of total overhead. In this episode, Kirk Behrendt brings back Ariel Siegel, a phenomenal coach at ACT, to break down supplies percentage, what it is, and how miscategorization can skew your data. To learn how to get your supplies within the right benchmark so you can create a better practice and a better life, listen to Episode 1000 of The Best Practices Show!
"Why won’t my team trust me with this new idea?" If you’ve ever asked yourself that question, you’re not alone. Maybe you’ve promised this time will be different. Maybe you’ve launched another initiative that quietly died. Maybe you’re frustrated because you know this idea is good—so why the resistance? Here’s the truth: It’s not them. It’s you. You haven’t earned their trust yet.
After dissecting Average Treatment Presented in the previous Data Snapshot, it’s only logical that we look at the other side of that coin: the percentage of patients who say “Yes” to the treatment you present. This metric is simple at its core, but represents something crucial: your ability to transfer trust,
