When you go through the effort of finding and hiring the right person, it’s just the beginning, because without the right experience in the first 90 days, a new team member won’t feel confident, connected, and committed. They need a great onboarding experience to help them understand how to succeed and feel
Most practice owners know what they produce each month, but there’s another important number that will tell you an incredible amount about your practice’s operation: your Annual Patient Value (APV). I like to use the following analogy: Production tells you how big the engine is, but APV tells you how
Data is crucial to a successful practice, but simply tracking your KPIs isn’t going to take you to the next level. The difference between high-performing and stagnant practices isn’t whether they measure their KPIs, but rather their ability to interpret them. Your KPIs tell the story of your systems, your team,
It’s no secret that we love Core Values; in fact, Kirk says they’re “the most important thing you will ever do in business.” We work with practices across the country, and though they’re all unique, there’s one consistent truth in all practices — when core values are not operationalized, it creates confusion, inconsistency, and frustration. However, when they become decision-making tools that you use every day, they create clarity, accountability, and a culture that runs itself!
Every dentist wants a stronger team — one that’s more accountable, engaged, and high performing — but the truth is that the biggest factor isn’t your team, but rather, you. By starting with that self-awareness, you’re able to close the gap between your intentions and the impact you desire. After all, your team
Every dental practice communicates something to patients, and when that message is the same as every other practice in town, the deciding factor becomes convenience and insurance. Your practice must reflect who you are and what you stand for, and that means learning to
High turnover is one of the most expensive and disruptive issues in private practices today, impacting production, overhead, and the patient experience. Discourse around turnover is typically dominated by hiring challenges, but the deeper issue isn’t finding people — it’s about your culture.
Every GPS app starts the same way. Not with directions—with questions. Where are you going? Where are you starting from? Skip either one, and the directions are useless. You could be standing right next to your destination and the app would still send you in circles, because it doesn’t actually know where you are yet.
It’s easy to look at your number of active patients and think you’re doing well, but the reality may be different, because of one metric: Unscheduled Active Patients. It measures the number of active patients who do not have a future appointment scheduled, and its impact is powerful!
You can run a practice through sheer force of will. Plenty of owners do… for a while. What nobody warns you about is how it feels: like you’re white-knuckling it through the day, all day, every day. Dr. Anisha Patel and her husband Travis, who runs operations and technology at Twin Creeks Family Dentistry, know that feeling well. For months, then
