One of your main priorities is keeping the schedule full, and a key strategy to do so is making sure that you’re diagnosing enough treatment to sustain it. To track this, you want to pay attention to the percentage of patients seen for an exam who receive a diagnosis for treatment: your Diagnostic Percentage.
Healthcare isn't broken — it’s rigged against wellness and patient care! In this episode, Kirk Behrendt brings in Dr. Bryan Laskin, author of Unfair Care, to share his “why” behind this book and his mission to empower patients to get the best care possible in dentistry and medicine. To learn how you and your patients can make healthcare work better for you, listen to Episode 978 of The Best Practices Show!
You feel like your team just doesn't “get it”. But maybe it’s you, the leader, that isn't getting it! In this episode, Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, to reveal the two skills you need to build an aligned and committed team. Saying something once isn't communication! To learn how to inspire your team just by being clear, listen to Episode 977 of The Best Practices Show!
You know why headlines work? Because they’re at the top of the page. Bold. Impossible to miss. If the important stuff is buried on page six, nobody reads it. The same goes for social media feeds. If it’s not front and center, people scroll right past, distracted by whatever’s next.
For the month of December, we look back at some favorite episodes of 2025. In this episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down your production story and explain why you don't need as many patients as you think. Stop the churn-and-burn dentistry that's burning you out! To learn how to rewrite and improve your production story, listen to Episode 976 of The Best Practices Show!
Dentists deserve to spend their energy where it matters most — caring for patients and guiding their teams. Yet financial frustration has a way of creeping in, especially when overdue accounts start piling up. Without a clear framework to manage them, it’s surprisingly easy for balances to slip through
You're working hard, and you're super busy. So, why is your bank account empty? In this episode, Kirk Behrendt brings back Christina Byrne, ACT’s director of operations, to help you understand the different financial gaps where your profit may be hiding. Don't let your hard-earned money slip through the cracks! To learn how to keep more of what you produce, listen to Episode 974 of The Best Practices Show!
You're working hard, and you're super busy. So, why is your bank account empty? In this episode, Kirk Behrendt brings back Christina Byrne, ACT’s director of operations, to help you understand the different financial gaps where your profit may be hiding. Don't let your hard-earned money slip through the cracks! To learn how to keep more of what you produce, listen to Episode 974 of The Best Practices Show!
Do you have a plan, or do you just hope new patients show up for appointments? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient cancellation and no-show percentage and what you can do to reduce those numbers. To learn how to create strong scheduling, confirmation, and communication systems so your patients commit to showing up, listen to Episode 970 of The Best Practices Show!
Here’s a question: What’s the most important part of your office chair? The seat that supports you through back-to-back appointments? The backrest that keeps you upright during those long procedures? The armrests? Here’s the thing—it’s none of those. It’s the screws. Those tiny, hidden fasteners you never think about. Without them, everything collapses. Life works the same way.
