I’ve been a part of many practices that claimed they all got along and there wasn’t any conflict or friction. While this sounds great on paper, it’s indicative of an unhealthy practice. If you look deeper, these practice owners are often frustrated, dealing with repeated issues, and are unable to grow their
It sounds reasonable. It sounds like effort. It sounds like someone who means well and is doing their best. But “I’ll try” is none of those things. It’s a soft no with a smile—and if it’s the default language in your practice, it likely means things aren’t getting done.
We covered Accounts Receivable Ratio in our last Data Snapshot, so this week we’re going to look at how long it takes for you to get the money you’re owed by breaking down your Accounts Receivable Percentage. This metric tracks how long your uncollected balances have been outstanding, and what
There’s a version of your practice that feels like controlled momentum—where the day runs the way you planned it, the team knows exactly what’s expected, and production reflects the work you want to be doing. Most practice owners know that version exists, but not all of them are living in it.
It may seem like your days feel rushed, unpredictable, and exhausting because you’re too busy, but the problem may actually lie with your schedule. If it’s not designed properly and you’re merely reacting throughout the day, you, your team, and even your patients will feel the stress. That chaos will erode morale
Some days in your practice, everything that can go wrong does. PPO write-offs that shouldn’t exist. A patient who swears they floss every day. A lab case that didn’t make it. A schedule that’s already 40 minutes behind before lunch. That’s not a bad week; that’s a Tuesday. And how your practice responds to
If you want a successful practice, you need a great collections process, and there’s a metric to help measure it — your Accounts Receivable Ratio. It measures how efficient your collection process is at turning production into collection revenue, and you can calculate it with a simple equation: divide your
A successful practice requires a team that is aligned, smart, and healthy, and a weekly meeting will help you accomplish it! Dental teams often struggle because they lack a consistent space to align the team, make decisions together, and address issues before they become problems, which is why the
Have you ever found yourself at the end of a long month, staring at a bank balance that doesn’t match what you thought you’d earned? The P&L says you made money. The checking account disagrees. What gives? Where did the money go?
We broke down Cancellation/No-Show Percentage in our last Data Snapshot, and this week we’re going to take it even further by delving into another important metric: Recaptured Percentage. It measures the percentage of cancelled appointments that you’re able to reschedule, and what it tells you is
