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Things happen, and your team will be late or absent. But when does it become a problem, and what can you do about it? In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to help you navigate and address chronic attendance issues that are happening in your practice. To learn how to get your team to show up for you and your patients, listen to Episode 984 of The Best Practices Show!
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Insurance can be frustrating to figure out on your own. In this episode, Kirk Behrendt brings back Shelley DeGroff, founder of PPO Advisors, to decode some of the biggest changes in the PPO world and share two things you need to do to improve your reimbursements in the upcoming year. To stay up to date with PPO changes and prevent future revenue loss, listen to Episode 983 of The Best Practices Show!
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Running a business is expensive — and a large portion goes to your team. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to kick off a series on overhead with team compensation percentage. They break down what it is, how it impacts your practice, and what you can do to improve your numbers. To learn how to keep team compensation in a healthy range, listen to Episode 982 of The Best Practices Show!
There’s something powerful about watching a practice transform. Not just the numbers on a spreadsheet—though those matter—but the energy shift. The way a team moves from clocking in to buying in. The moment a dentist stops surviving ownership and starts loving it again. This year, we’ve had the privilege of watching practices across the country do exactly that.
Dentistry is an incredibly rewarding profession, but the demands it puts on us makes it easy to become overwhelmed, causing a litany of problems. An overwhelmed team is unable to consistently deliver an elevated patient experience, and will be more susceptible to burnout and the risk of resignation.
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Are you truly a great leader? Or are you overestimating how good you are? In this episode, Kirk Behrendt brings in Michelle Wakeman, one of ACT’s amazing coaches, to reframe what it means to be a leader, why it’s important, and to share some of the best leadership lessons from thriving practices. To learn how to lead with confidence to build a successful practice, listen to Episode 981 of The Best Practices Show!
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Dentists aren't just clinicians — they're also leaders and entrepreneurs! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share how to balance these three circles so you can gain control of your practice and reclaim your life. To start enjoying life in 2026 and beyond, listen to Episode 980 of The Best Practices Show!
Every practice has a culture. It’s not just about what you say in team meetings or how you behave towards patients; it’s built on the habits no one talks about, the routines that formed without intention, and the behaviors that became norms.
For the month of December, we look back at some favorite episodes of 2025. In this episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down the one basic equation you need to know to produce more while working less. Stop spending 220 days at the office! To learn how to produce more the right way, listen to Episode 979 of The Best Practices Show!
One of your main priorities is keeping the schedule full, and a key strategy to do so is making sure that you’re diagnosing enough treatment to sustain it. To track this, you want to pay attention to the percentage of patients seen for an exam who receive a diagnosis for treatment: your Diagnostic Percentage.
