You and your team deserve a positive, rewarding work environment. A key piece of that is to optimize the people you currently have. In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share how to address underperformance, ways to fix it, and what to do when nothing seems to work. To learn how to navigate these difficult conversations, listen to Episode 947 of The Best Practices Show!

ACT Dental Team

September 24, 2025

It’s 7:30am. You’re already running late, and the last thing you need is the smoke alarm screaming at you because your breakfast decided to turn into charcoal. In that moment, it can feel like everything is falling apart. The day is ruined. You’re behind schedule. Nothing is going right.

Kirk Behrendt

September 22, 2025

How do you know if you're serving your patients well? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share two metrics that will help both your patients and your practice get healthy. To learn more about perio diagnostic percentage, perio acceptance percentage, and how to improve these numbers, listen to Episode 946 of The Best Practices Show!

ACT Dental Team

September 22, 2025

No one truly plans to fail, but when you fail to plan, that’s when you start to see failures showing up. Opportunities for culture and growth slip away and fall through the cracks, and dentists are often instead left in survival mode. Instead of building a thriving, profitable, and fulfilling business, they’re on the

Ariel Juday

September 19, 2025

Most days, we are online. But how often do we think about cybersecurity? In this episode, Kirk Behrendt brings in Travis Wentworth, cybersecurity expert from Intelligence Quest, to share the safeguards to put in place to reduce your risks and protect your patients and practice from common cybersecurity threats. Don't take cybersecurity for granted! To learn the best practices to stay ahead of cyberattacks, listen to Episode 945 of The Best Practices Show!

ACT Dental Team

September 19, 2025

Dentistry is a difficult and demanding profession. But with the right people and the right resources, you can make it rewarding and worthwhile. In this episode, Kirk Behrendt brings in Dr. Louis Kaufman from Smile Source Chicago to share his journey from his time at Burger King to becoming a successful practice owner. To hear about his incredible path and the lessons he’s learned, listen to Episode 944 of The Best Practices Show!

ACT Dental Team

September 17, 2025

Picture this: The Milwaukee Brewers just clinched their 12th win in a row, and George Webb—true to their legendary promise—is giving away free burgers to anyone who wants one. The whole city is buzzing. Strangers are high fiving in the streets. Everyone’s celebrating together because something amazing happened.

Kirk Behrendt

September 15, 2025

Do your patients value and trust what you're providing? There's an easy way for you to find out! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share a metric that shows how many patients are truly connected to your practice and what to do if your numbers are dwindling. To learn the low-cost way to boost your active patient and active hygiene patient count, listen to Episode 943 of The Best Practices Show!

ACT Dental Team

September 15, 2025

When setting goals, many dentists say, “I want to produce more.” But few want that increase to mean working longer hours or more days. The better question is: How can you grow production without sacrificing your time and energy?

Dr. Barrett Straub

September 12, 2025

Retaining patients is important — but it’s not enough for long-term success! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share a framework and system for rethinking retention and creating loyal patients who advocate for your practice. To learn how to create lasting relationships with the ultimate patient experience, listen to Episode 942 of The Best Practices Show!

ACT Dental Team

September 12, 2025