Have you ever found yourself at the end of a long month, staring at a bank balance that doesn’t match what you thought you’d earned? The P&L says you made money. The checking account disagrees. What gives? Where did the money go?
We broke down Cancellation/No-Show Percentage in our last Data Snapshot, and this week we’re going to take it even further by delving into another important metric: Recaptured Percentage. It measures the percentage of cancelled appointments that you’re able to reschedule, and what it tells you is
Some dreams don’t start with a plan. They start with a conversation—the kind you keep coming back to, late in the evening, when you let yourself think about what you actually want. For Tarah and Tyler Crews, that conversation went on for seven or eight years.
It’s easy to see conflict in the practice and assume that it’s the reason why you’re struggling. However, conflict isn’t inherently a bad thing; after all, it exists in every practice. It becomes a problem when you ignore it, because that’s when resentment grows, communication breaks down, and the practice
You already know how to do great dentistry. That part? You’ve got it. But running a dental practice is a two-part job—and the second part doesn’t come with a residency. The business side of your practice has blind spots. Not the kind you can feel or even notice on a busy Tuesday. These are quiet, invisible gaps that compound over time, draining your revenue while you’re focused on the things you went to school for.
Your schedule is a vital component to your practice’s success, and tracking your Cancellation/No-Show Percentage will help you protect it. This metric is simple to define — it measures the percentage of scheduled appointments that are either cancelled or missed entirely. That simplicity must not undercut its
Your Ordering Process Is Costing You More Than Money Everyone wants to save money on dental supplies. That part is obvious. But here’s the question most practice owners never think to ask: how much time are you and your team actually spending on purchasing? Because the real cost isn’t always on the invoice.
Dentists are not firefighters, so you shouldn’t be running around trying to put out fires all over the practice. If everything feels urgent in the practice, it’s because it’s running on reaction instead of intention, and when that’s the case, nothing gets improved. You don’t need a firefighter — you need a system!
No one teaches you how to run a dental practice. You spend years mastering the clinical side—and then you open your doors and realize the business side is a completely different discipline. That’s exactly where Bourbonnais Family Dental found themselves.
How you utilize your schedule is one of the keys to a great practice, because when it’s full, everything is better. Tracking your Capacity Percentage will inform you of the percentage of available clinical time that is actually used for patient care, which tells you how efficiently you’re using your time.
