One of the biggest problems in any business is recognizing what the real problem is. Many entrepreneurs and dentists think that the people around them are the problem. What if it’s actually the leader who is the biggest problem in the business?

It’s common for us to brag about how busy we are. We’re all very busy, all the time. As an entrepreneur, a go-getter attitude is what’s gotten you this far today. You’ve worked hard to make it to this point, so of course you want to stay busy. You take on every task yourself to ensure it’s done properly – even when it’s another someone else’s responsibility.

Sometimes being a “doer” is actually getting in the way of your success. You’ve hired team members because they’re great at accomplishing certain tasks. If you try to do their work for them, you become not only a problem for them but also a problem for your business. You think you’re a go-getter, but your...

With variable retention rates and Gen Y entering the workforce full-throttle, today’s business owners and management find hiring new team members a time-consuming, but necessary task. The desire to streamline the hiring process is at an all-time high, and while there are many strategies to do so, group interviews are becoming an efficiency trend.

Not only do group interviews provide prospective employees with job information, duties, and company missions, they give tremendous insight into how potential candidates interact with employers, coworkers, and fellow prospects competing for the job.

When you’re in crunch time trying to fill a position, and many prospects on paper have similar educational backgrounds or job experiences, it is critical to pick out the ones that somewhat “mirror” the core values of your practice through a group interview. Here, we’ve provided 12 tips to enhance your group interview experience and ease your hiring process.

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Your front office team represents the face of your practice. Because they’re often the first people your patients will interact with, and the communication medium for appointment scheduling and customer service, properly training your front office team is imperative to your office’s success. Read this article to discover how to increase productivity with your front office team.

Improve Your Hiring Techniques

Improving your team’s efficiency starts with the hiring process. When interviewing potential candidates for front office positions, clarify your expectations for short, and long-term development. Outline the specific goals and tasks you’d like to improve, as well as the timeline to illustrate when you hope to achieve them. Before employment, enhancing a prospect’s knowledge-base regarding acceptable insurance plans, training them with company software and phone systems, and bettering their understanding of dental procedures are all ways to...

In virtually every endeavor or profession, teamwork is critical to success. Dentistry is no exception; the way employees communicate, deliver quality care, and run their practice can all increase businesses earning potential. The common denominator of leading dental providers all comes down to efficient, hardworking, collaborative team synergy.

But great teams do not happen by accident, and hiring, growing and retaining the right people for your dental practice can be a challenging task. The good news: finding the right people and building an all-star team is possible, and we’re here to help.

In episode #1 of ACT’s “The Best Practices Show,” our CEO, Kirk Behrendt, chatted with Dr. Ken Allen of Caring Smiles in Fort Collins, CO, and asked him to share the secrets and strategies to finding top-notch teammates in the dental industry. In this post, we’ll discuss the primary takeaways from their conversation and offer nine tips to help you refine and...